KANA®, A Verint® Company, is a leading provider of on-premise and cloud-based customer service solutions. KANA helps global organizations—including many of the Fortune 500, mid-market businesses and government agencies—optimize their customer engagements with unified and contextual data across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty, among results achieved by more than 900 organizations using KANA systems worldwide. Learn more at http://www.kana.com/.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.