Salesforce.com is one of the most successful, business critical on-demand applications, which makes securely managing access to it of paramount importance. Yet, unlike on-premise applications, Salesforce.com does not natively plug into traditional directories or identity and access management products, which introduces challenges for end-users, application administrators and IT.
This paper focuses on the challenges of integrating Salesforce.com logins for single sign-on (SSO) and automating provisioning/de-provisioning from on-premise directories like Active Directory. Salesforce.com provides industry leading APIs to not only secure data but also to integrate with other systems to achieve SSO and automate user management. The APIs capabilities are discussed as well as overcoming common challenges such as on-going maintenance and extending beyond Salesforce.com for organizations deploying multiple SaaS applications (WebEx, GoogleApps, Concur, etc.) to their Salesforce.com users.
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