Successful business services are those that meet or exceed expectations. End users, both internal and external, expect services to work seamlessly whenever and wherever they are needed. Line of business managers expect to gain business intelligence from reports and analysis of service operations. Corporate executives expect that services will help them achieve business goals and efficiencies by aligning the IT resources that deliver services with the business functions that use them. They expect to use services and software as a competitive advantage.
IBM Tivoli Service Availability and Performance Management solutions provide leading functionality and enable new best practices for managing and ensuring the operation of critical business services.
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