Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Their reasons for moving to SaaS from traditional software include greater efficiency, scalability, and reliability/availability; minimal startup costs; a low-cost monthly subscription; and automatic updates.
These were among the key findings of the first survey of the help desks and the cloud sponsored by BMC Software and salesforce.com, of more than 200 IT executives, managers, and staff from small and midsize businesses, about their adoption and opinions of SaaS for their IT help desk.
As the business environments they are supporting become more complex and dynamic, IT teams will need ever-simpler solutions for doing things better, faster, and more efficiently. SaaS and the cloud can meet these needs for the IT help desk in many businesses, just as has been done so effectively for customer relationship management (CRM), the IT infrastructure, human resources, and other functions.
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