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Meet Customers Where They Are: Incorporating Social Media Into Your Customer Service Strategy

Published By: Salesforce
Salesforce
Published:  Mar 19, 2013
Length:  24 pages

In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!



Tagssocial media, customer service, crm, engagement, technology