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Credible, Defensible Estimates

Published By: RelayHealth
Published:  Apr 01, 2013
Length:  9 pages

Helping patients gain a realistic expectation about their financial responsibility for visits, tests and procedures can help move toward the goal of increasing patient satisfaction scores while also driving toward lower A/R days and ultimately heightening the positive perception of a health system within a community. There are many variables involved in creating patient-specific estimates of responsibility, but the technology, tools and staff development models exist to accomplish this with a high degree of accuracy and compassion.

This white paper explains why hospitals and health systems should concentrate efforts on determining a patient’s financial responsibility up front and outlines the gains that can be made by setting clear expectations for payment while preserving the positive perceptions of the care experience.

Tagshealthcare, patient engagement, financial, collection, revenue, revenue cycle management, patient satisfaction, finance