These days, SaaS providers also typically do more than simply "host" software - they usually offer their own advanced software, and they update and improve that software regularly. However, the human element continues to be a critical "unsung hero" of SaaS. Help functions, a staff capable of solving problems, meeting service level agreements, or providing critical functionality are crucial to the success and satisfaction of SaaS users. Still these services and benchmarks are not universally reliable or available among providers.
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