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The Role of Mobile Workforce Management Technology

Published By: ClickExpress
Published:  May 01, 2013
Length:  15 pages

Mobile Workforce Management solutions enable companies to deliver superior field service and customer satisfaction (see Part I, Setting The Stage For Best Practices Service Performance). However, a successful Mobile Workforce Management transformation is dependent upon many factors beyond simply deploying new technology. It requires a full understanding of the overall business objectives, a keen understanding of historical processes, a standard system of key performance metrics along with the organization’s current performance in those metrics, and effective communication to ensure organizational readiness and project execution.

Tagsmobile, management, workforce, technology, solutions, field service, customer satisfaction, management