Hewlett-Packard (HP) is unique in this EMA Radar in its ability to combine two threads – a single analytic overlay as embodied in its Service Health Analyzer (SHA) product, and a broader suite solution optimized for HP to participate in all three use cases here with maximum functional impact. This is not entirely a black-and-white situation, as SHA does leverage and currently largely depends on integration with HP Business Service Management 9.1, which is itself a suite. But SHA can assimilate other third-party sources, checks out brilliantly in early-phase deployments in terms of time-to-value and analytic power, and is the lead reason for HP’s strong Value Leader showing in technical performance management.
HP SHA is itself part of HP’s Service Intelligence Suite, which also includes Service Health Optimizer (targeted at virtualized environments), Service Health Reporter and Service Level Management. HP’s crown jewel for business impact, Business Process Insight, was also included in context with that use case.
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