Banks, insurance companies, and investment firms that offer innovative services, deepen customer relationships, and reduce costs structures are more likely to see profitable growth. Remote collaboration solutions (audio and web conferencing) are technologies that allow communication across geographically dispersed locations in real time. These technologically mature solutions are often said to drive:
Improved collaboration & productivity-
Better customer service-
Enhanced employee mobility-
Accelerated decision making
This white paper communicates how financial service institutions (FSIs) can use remote collaboration solutions to drive profitable growth by transforming business processes and identifying what to look for in best of class services.