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Benefits of Web Self-Service

Published By: Oracle
Published:  Nov 27, 2013
Length:  2 pages

According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. 

Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. 

Download this White Paper for more information.

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