Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.
This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include: The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs. Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively. The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud. The advantages of cloud-based adoption and upgrades, which makes the latest tools available more simply, quickly, and accurately while minimizing internal IT requirements. The security provided through a properly built and supported cloud model. How cloud-based solutions can reduce the risk associated with customary application deployment methods. Advances in todays cloud infrastructures compared with previous generations of hosted and managed services. The agility cloud-based solutions enable for adapting to fast-changing business requirements.
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