It’s no secret that the enterprise IT landscape has changed significantly in recent years. New technologies and the speed at which they are being adopted is making IT more complex at an accelerated pace.
Driven by emerging trends, such as the consumerization of IT and “bring your own device” (BYOD), and new delivery models like software as a service (SaaS) and mobility, the role of IT within the business has transformed from that of a provider of tactical technology delivery and support to a strategic business enabler.
This paper explains what these changes mean to today's consumers, IT and the business and how the right IT Service Management solution can help by enabling IT to provide a consumer-like experience in the enterprise and engage with consumers where, when and how needed.
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