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4 Ways to Empower your IT Service Management

Published By: BMC Software
BMC Software
Published:  Jul 22, 2015
Length:  14 pages

Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on big-picture initiatives and help drive the whole business faster. 

In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including: 

  • Self-service options
  • Low –friction communication
  • Reporting and dashboards
  • A future-ready platform



Tagsit service management, salesforce, itsm, self-service, reporting