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Omnichannel Banking

Published By: IBM
IBM
Published:  Aug 05, 2015
Length:  8 pages

Frequent flyers expect airlines to know their seating and route preferences. Retailers are expected to make relevant product recommendations based on established shopping habits. Banking customers expect no less. Today’s empowered and enlightened consumers demand services according to their individual preferences whenever, wherever and however they interact. Those who meet these expectations will set themselves up to enjoy deepened and long-lasting relationships with their clients; those who don’t will be left in the dust.



Tagsomnichannel banking, ibm, retailers, product recommendations, shopping habits, client relationships, small business, finance