Although governments see tremendous opportunity in digitizing the business to better serve citizens and improve internal processes, lack of funding and outdated systems hamper efforts. In the near term, governments need to digitize core operational processes as a practical approach by focusing on shared service capture and case management.
This IBM-commissioned profile of government information management professionals examines the challenges of dealing with the increase in digital and unstructured content as well as the roles that shared capture service and improved case management can play in mitigating these issues, based on Forrester’s own market data and a custom study of the same audience.
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