IT service management (ITSM) is increasingly being recognized as a practice and set of supporting technologies that offers value beyond the IT department. Despite its terminology ITSM is more about service management across the enterprise than simply the IT department. Technology is a major component, and it continues to evolve in terms of its ability to help organizations realize value from an enterprise-wide service management strategy. Service Anywhere from HP is an ITSM solution that embraces this shift by offering capabilities that can help multiple business units realize new efficiencies.
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