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2015 Customer Experience Risk Study

Published By: SAP
Published:  Nov 04, 2015
Length:  8 pages

Download this executive summary of the 2015 Customer Experience Risk Study and learn:

  • Why at-risk customers often account for over 10% of potential revenue
  • How retailers miss over 80% of problem occurrences
  • How to take a customer-value lens to understand problematic experiences
  • How to measure on impact, as the frequency of issues can be deceiving

Tagscustomer experience, sap, at-risk customers, potential revenue, problem occurences, customer-value, measuring on impact