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5 Reasons to Move to BoldChat

Published By: LogMeIn
Published:  May 31, 2016
Length:  8 pages

LivePerson’s forced migration to the LiveEngage platform has businesses like yours re-examining their live chat options. Given the painful relationship they’ve endured with LivePerson, many customers are wary, and they want to make sure that they make the right move. It’s time for a chat solution that puts customers first. With BoldChat, customers can create a more tailored chat experience for better results, including:

  • Greater control and flexibility to easily customize their chat implementation, creating an experience that’s uniquely theirs.
  • The ability to seamlessly move a customer from one channel to the next without losing the context of the conversation, resulting in a frictionless experience for their customers, while also making their agents more efficient and knowledgeable.
  • A trusted partner that’s easy to do business with and offers an easy to implement solution that’s intuitive for their agents to use.

Companies like Dun & Bradstreet, Web.com, Amica, the Vitamin Shoppe and Capella University have made the move from LivePerson to BoldChat. What do they know that you should?

*** Based on a comparison test of BoldChat and LivePerson's LiveEngage platform conducted by QualiTest in March 2016.

Tagsboldchat, logmein, liveperson, chat, customer service, customer experience