IBM, Microsoft, Google. Everyone wants to be the next big name. But these tech giants didnít become household names overnight. At some point, every successful company was a small business with a plan to differentiate itself.
What if we told you this differentiation is more possible today than ever? And that you have millions of potential word-of-mouth marketers ready to kick-start your growth if you can give them what they want?
Customer engagement technology used to be suited to the large enterprise; however, itís since become more simplified and accessible for the small or medium business, and a key tool to differentiating your business against the large, established enterprise. The best place to start is with your customer experience Ė and making an impact on the mobile consumer is key.
Truly engaged customers can be expected to
buy 90% more frequently,
spend 60% more per transaction,
and deliver three times the value to your brand over the course of a year (Rosetta)
Join us on this webinar for practical steps toward designing your customer experience for todayís mobile consumer.
What attendees will learn:
The impact of the mobile consumer on small and medium business customer engagement strategies
Market trends and best practices for capitalizing on this shift to differentiate from your competition (even when up against the large enterprise)
How small and medium businesses can minimize the cost and complexity of transforming their customer experience
Who should attend:
Business owners and department heads in marketing, sales, etc.
Contact center management (Director/Manager of Contact Center, Operations, Customer Experience, Communications Customer Service, or Client Services)
Anyone with an influence on customer experience strategy
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