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Five ways to improve customer service

Published By: Mitel
Mitel
Published:  Jun 29, 2016
Length:  8 pages

Picture a contact centre. Did your brain conjure an image of a sea of low-walled cubicles with agents speaking into headsets? Until recently, thatís what most contact centres wereóa single site where agents commute to the office and complete their work at a fixed location.

Today, contact centre agents are not bound to the office; they can work just about anywhere: at home, in hired office space or even on the move from a mobile device. But thatís not the only benefit that mobility has on customer service. Here are five ways you can boost customer service levels using mobility.



Tagsbest practices, business optimization, business management, customer service, productivity, contact management