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eBook: Omnichannel Is No Longer Optional

Published By: Genesys
Genesys
Published:  Jun 06, 2017
Length:  8 pages

Connecting the Contact Center Customer Experience

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints. Whether through phone, email, social media, or other web interactions, it is vital for successful companies to provide consistent and effective cross-channel customer service.

Get this eBook to learn how small and midsize businesses can:

  • Manage customer expectations in an always-on digital world
  • Empower employees to deliver consistent cross-channel customer service
  • Deliver happy customer experiences with an all-in-one cloud contact center solution



Tagsgenesys, omnicannel, contact center, customer experience, customer experience management, cross-channel customer service