In both Forrester Wave™ reports for midsize and large contact centers, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities and reporting and analytics criteria.
The inaugural Forrester Wave™ reports evaluate midsize and large contact center interaction management (CCIM) software vendors. See how the vendors stack up across 40 criteria. Choose to download a report for Midsize Contact Centers and/or Large Contact Centers.
Whether you have a midsize contact center with less than 500 active agents, or a large contact center with more than 500 active agents, Genesys can help you deliver effortless omnichannel customer experiences at scale – in the cloud, hybrid and on-premise.