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2017 Digital Trends

Published By: Adobe
Published:  Aug 02, 2017
Length:  37 pages

This digital trends report shows that this era of experience is definitely here, but it also highlights some key challenges for businesses making the change. For example, the respondents overwhelmingly claim that customer experience is their most exciting opportunity. Many of them are investing in content and design, looking to create those experiences that will feel personal, compelling and memorable.

Tagscustomer experience, insights, shared service value, consolidated services, global services division, organization optimization, social analytics, accounts receivable