> 8x8 Inc. > Rethinking Your Contact Center: How to Engage the Modern Customer

Rethinking Your Contact Center: How to Engage the Modern Customer

Published By: 8x8 Inc.
8x8 Inc.
Published:  Aug 15, 2017
Length:  10 pages

This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences.  And discusses the value of a contact center that supports all channels, disaster recovery and data analytics.  Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations.  Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.



Tagscontact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery