> IBM APAC > Transforming the customer experience

Transforming the customer experience

Published By: IBM APAC
IBM APAC
Published:  Sep 25, 2017
Length:  6 pages

It is no secret that customer expectations have changed considerably in recent years. What’s remarkable is the gap between the experience customers want and the experience they actually get. That gap is playing a larger role in whether a customer stays your customer, or decides to go somewhere else.



Tagscustomer experience, digital perforamnce, it performance, digital experience, digital experience monitoring