> Genesys > eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

eBook: 7 Steps for Delivering Next-Generation Digital Customer Service

Published By: Genesys
Genesys
Published:  Feb 27, 2018
Length:  14 pages

Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.

Download this eBook. Learn how you can:

  • Design a successful digital customer engagement strategy
  • Provide agents with a 360-degree view of the customer across all digital channels and voice
  • Deliver omnichannel experiences that are personalized, context-based, and low-effort



Tagsdigital customer service, contact center, digital channel, ebook