Complacency is kryptonite for customer care. Itís an ever-evolving organism that requires nimbleness, attentiveness, and swiftness. Thatís why itís imperative to stay up-to-date on whatís happening in this critically important sphere.
Download "Care Is The New Marketing" and read three short pieces with invaluable insights to help you handle the complexities of social media and, in turn, drive engagement and increase retention:
- Are You Guilty of These 6 Social Customer Care Blunders? - Why Customer Care Teams Need to Care About Social Media Advertising - Joining Twitter in a New Era of Social Customer Care
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