> Intouch Insight > The ROI of Customer Experience: 16 KPIs You Should Be Tracking

The ROI of Customer Experience: 16 KPIs You Should Be Tracking

Published By: Intouch Insight
Intouch Insight
Published:  May 15, 2018
Length:  3 pages

We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.



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