A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results.
Get the full study results to get insights on:
- The impact on customer and employee engagement
- The main pain points & challenges
- The technology service provider check list
Find out why over 50% of African contact centres have adopted a cloud model