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Customer Centricity and the CHRO

Published By: KPMG
KPMG
Published:  Jun 06, 2019
Length:  27 pages

Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience.

Read this report to discover:
how HR can influence the customer agenda
how to take advantage of AI and D&A to recruit the right people
what skills customer service employees will need as a result of automation
how to win senior buy-in for new HR policies and approaches
seven action steps for building a customer-centric culture.



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