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3 Strategies for Avoiding Bot Failures in Your Contact Center

Published By: ttec
ttec
Published:  Jul 24, 2019
Length:  2 pages

One of the most significant areas of opportunity for contact center leaders to cut costs is to leverage customer service bots to deflect calls. But todayís consumers have little patience for conversational bots that canít understand what theyíre saying or donít know how to provide an accurate answer.



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