> KPMG > Power to the people: Customer Experience Excellence Report

Power to the people: Customer Experience Excellence Report

Published By: KPMG
KPMG
Published:  Jul 31, 2019
Length:  74 pages

The ability to make the right connections and walk in-step with people’s lifestyles, needs and desires has real currency in the unpredictable world of 2019. Find out the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation.

Read this report to discover:
• how organisations can drive growth using employee and customer experience strategies
• the key characteristics of organisations doing this successfully
• the ‘Six Pillars’ framework for customer experience excellence
• real-world insights from global CX leaders



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