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Six Critical Differences Between CRM Knowledge Bases and Enterprise Knowledge Management Platforms

Published By: MindTouch
MindTouch
Published:  Oct 02, 2019
Length:  10 pages

In the world of knowledge management (KM) vendor selection, its easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite; and the standalone KM platform. Which is best? Weve put together an exhaustive list to help you choose a solution capable of delivering service excellence across all customer-facing channels.



Tagscustomer journey, customer success, digital transformation, knowledge base, knowledge centered service (kcs), self-service