The 2018 Harvey Nash/KPMG CIO Survey – the largest IT leadership survey in the world – shows how CIOs are benefiting from bigger budgets and headcount growth, following years of focus on cutting costs.
Read this report to find out:
• what’s driving the growth in IT budgets
• why CIOS must adapt the way they control technology in the business
• where CIOs are focusing digital strategies to gain competitive advantage
• what new technologies organisations are prioritising for investment
• how smart CIO are managing their resources to get the skills they need.
Download the report now:
If your organisation carries out business in the European
Union, then you may be aware that your life is about to become
a lot more complicated starting in May 2018. That’s when the
new EU General Data Protection Regulation (GDPR) will take
effect. IBM is positioned to help you develop strategies to
address the challenges of the GDPR. Our Pathways for GDPR
readiness are phased programme engagement points and
cognitive capabilities which can accelerate your journey.
This new, stronger regulation will aim to harmonise data
protection across all 28 EU Member States. In some cases, it
will merely strengthen or enhance specific rights which are
already in place under many local data privacy laws, whilst other
rights and obligations will be introduced for the first time.
The banking industry has been talking about improving the customer experience with customer-centric banking for a long time.
From a recent study of French retail banks, neobanks and online banks are winning the customer experience battle. To retain customers, traditional banks will need to improve their overall customer experience, a key priority as reported in DBR Research’s Digital Banking Report 2018. All three of the top trends for 2018 are related to improving the overall customer experience. Failing to address these key trends will hurt laggards.
Just because you have a digital presence doesn't mean your work is done, it just means that you need to continue to innovate to attract and retain your customer base. But what makes for a successful banking customer journey?
Read this solution brief to learn the five pillars of success for the banking customer journey.
Published By: Genesys
Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett.
You’ll learn which investments are critical and the advantages of:
• Focusing on context and inquiry type to deliver the best customer experience
• Using automation and AI to uncover new revenue streams and transform operations
• Exploring new labor models to maximize human connections in a digital world
Published By: Genesys
Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors.
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises.
And according to Gartner peer insights, customers agree.
“Great implementation that was on-time and on-budget!” 1
— CTO in the finance industry
“Solid platform with a lot of features at a reasonable cost.” 1
— IT Manager of Software Engineering in the Services Industry
Get the report now to learn:
• How contact center vendors compare and which quadrant they are aligned to
• Analyst views on the strengths and cautions of all participating vendors
• How to evaluate key criteria to guide your decision-making process
Our new market report takes an in depth look at recent developments and offers insight into running a compliant and ethical global business. With primary research and articles written by industry experts, you’ll get answers to some of today’s most important questions like:
How are businesses navigating the risks posed by global supply chains?
Have compliance risks changed since the rise of anti-corruption purges?
How do you set the right tone for disclosing misconduct in the workplace?
How can I evaluate the integrity of third parties within the era of fake news?
Discover how organisations similar to your own are developing an effective ethics and compliance programme to improve workplace culture and reduce compliance risk. Our new research will help you identify the most appropriate activities to consider for your own programme, provide the data to help benchmark your results, and the guidance to improve buy-in and programme resources.
What you'll learn:
How are new regulations changing potential ethics and compliance risks?
What challenges do compliance professionals face when trying to improve company culture?
How are organisations investing in compliance activities?
What results are compliance programmes achieving?
Compare your policy and procedure management programme to industry standards and identify where your programme needs improvements. Read the top challenges policy management programmes face in 2018 and expert recommendations on meeting those challenges.
What You'll Learn:
Where organisations are struggling with policy management
What the best organisations do to create efficiency in their programme
How organisations are starting to comply with new SFO and DOJ guidance
How automated systems improve results and satisfaction for policy management
Compare your employee reporting metrics and measure your compliance programme & organisational culture against 4.5 million reports. Get answers to questions like: Are your employees likely to speak up? Are there reports of misconduct you’re missing? Does fear of retaliation encourage external reports?
NAVEX Global's key findings in the following areas:
Report allegation categories
Anonymous vs named reporting
Follow up and substantiation rates
Case closure times
Published By: MuleSoft
Published Date: Jul 13, 2018
"Digital transformation is increasingly becoming a “when, not an if” for most companies. MuleSoft surveyed 650 IT decision makers across the globe. The research shows that three-quarters of companies are currently undertaking digital transformation initiatives, and 80% say if they don’t complete those initiatives, their companies will lose revenue in the next 12 months.
How does your company stack up? Download the Connectivity Benchmark Report 2018 to find out:
-The top digital trends companies are investing in for 2018
-The biggest challenges holding companies back from achieving their digital transformation goals
-The one strategy companies use to develop applications and projects more efficiently"
Today’s shoppers demand technology-enabled experiences that straddle clicks and bricks. They want better prices, more choices, next-day delivery and easy returns. They want a quick, friction-free product search and purchase experience, and they want it right now.
How can retail technology help you satisfy them?
Our 10th annual Shopper Vision Study surveyed thousands of consumers throughout North America, Latin America, Asia-Pacific, Europe and the Middle East, asking the questions that really matter to find out what shoppers really want—giving you the insight you need to be their preferred retailer, both in-store and online.
The New Retail Mandate: Shopper Vision Study reveals exactly what your customers are thinking, what their habits are and how retail technology can help you be more effective.
Download the Shopper Study today to learn how today’s smartest retailers use emerging technology to manage inventory, enrich the shopping experience and keep shoppers satisfied.
Published By: Cylance
Published Date: Jul 02, 2018
During NSS Labs’ 2018 Advanced Endpoint Protection (AEP) Group Test, CylancePROTECT® and CylanceOPTICS™ v2.0.1450 failed to initiate part of the CylanceOPTICS engine, which primarily impacted the exploit and blended threats test categories. This affected the Cylance® position on the Security Value Map (SVM)™. After working closely with NSS, Cylance rolled out a new version of its software (v2.2.1011) for CylanceOPTICS. Cylance submitted this updated product for follow-on testing using the AEP Test Methodology v2.0, the same methodology used in the AEP Group Test. The product improved its Block Rate by 6.9% and its Additional Detection Rate by 0.2%. Learn more about the results in the NSS Labs testing report.
As of May 25, 2018, organizations around the world—not just
those based in the EU—need to be prepared to meet the
requirements outlined within the EU General Data Protection
Regulation (GDPR). Those requirements apply to any
organization doing business with any of the more than 700
million EU residents, whether or not it has a physical presence
in the EU.
IBM® Security can help your organization secure and protect
personal data with a holistic GDPR-focused Framework that
includes software, services and GDPR-specific tools. With
deep industry expertise, established delivery models and key
insights gained from helping organizations like yours navigate
complex regulatory environments, IBM is well positioned to
help you assess your needs, identify your challenges and get
your GDPR program up and running
With the deadline for GDPR compliance looming
in May 2018, it’s a good time for security and
privacy professionals to take stock of how their
readiness efforts and approaches compare to
the rest of the industry. This data-driven report
outlines the current state of compliance, trends
by industry and geography, and key Forrester
recommendations for moving your efforts forward.
Published By: CrowdTwist
Published Date: Jul 25, 2018
Over the last decade customer-brand relationships have become more and more digitized. Companies have enjoyed access to new technologies, new capabilities, and greater access to customer data. In turn, consumers have become better informed and able to connect with brands with greater flexibility and convenience. However, concerns around mismanagement of customer data, the proliferation of fake news, high profile retailer database breaches, and the Cambridge Analytica scandal has contributed to an erosion of trust between consumers and brands and demands for data privacy. What can brands do to overcome consumer skepticism? What keeps a customer coming back in 2018? And what can brands do to demonstrate relevancy and provide value?
What if defenders could see the future? If they knew an attack was coming, they could stop it, or at least mitigate its impact and help ensure what they need to protect most is safe. The fact is, defenders
can see what’s on the horizon.
Many clues are out there—and obvious.
The Cisco 2018 Annual Cybersecurity Report presents our latest security industry advances designed to help organizations and
users defend against attacks. We also look at the techniques and strategies that adversaries use to break through those defenses
and evade detection.
The report also highlights major findings from the Cisco 2018 Security Capabilities Benchmark Study, which examines the security posture of enterprises and their perceptions of their preparedness to defend against attacks.
Published By: Zendesk
Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
Compliance doesn’t have to be a scary word – even when facing the multifaceted challenges of meeting the European Union’s May 2018 deadline for its General Data Protection Regulation (GDPR).
SAS conducted a global GDPR survey among 340 business executives from multiple industries. Based on the results of that survey, this e-book delves into the biggest opportunities and challenges organizations face on the road to GDPR compliance.
Read this e-book to learn:
How to get started on the best path to compliance, based on advice from industry experts.
How to turn this compliance challenge into a competitive advantage.
How your peers are preparing across a variety of industries.
An end-to-end approach that can help guide your journey to GDPR compliance.
Flexible infrastructure choices and application architectures are changing the way that modern enterprises run their computing.
Enterprises have become application-centric, investing significant effort and resources on continuous delivery goals and DevOps
practices to achieve automation of routine IT and operations tasks. With application owners seeking public-cloud-like simplicity
and agility in their own data centers, IT teams are under pressure to reduce wait times to provision applications and updates.
In our 40-criteria evaluation of data center hardware platforms for software-defined networking (SDN), we identified the nine most significant players — Alcatel-Lucent Enterprise, Arista Networks, Extreme Networks (which recently acquired Brocade Communications System’s data center networking business), Cisco Systems, Cumulus Networks, Dell, Huawei, Juniper Networks, and Pluribus Networks — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations professionals (I&O) make the right choice.
Yet again we have been blown away by the response to
our Digital Trends survey, with almost 13,000 marketers
taking part globally. This year’s report, now in its eighth year,
gives an annual view of the ‘state of the nation’ of digital,
alongside data showing what distinguishes outperforming
companies from their peers.
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report.
Here’s what’s top of mind for the majority of your peers:
• Increasing digital marketing activities and budgets
• Investing in well-designed user journeys that facilitate clear communication
• Valuing creativity and design to differentiate their brands
• Combining digital skills with technology to improve customer experience
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