Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes.
In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
Published By: Jobvite
Published Date: May 15, 2013
Can you directly link your recruiting sources to successful employee performance? Don’t worry. Only 22% of organizations claim to have mastered this skill, according to a recent Analyst Insight report from Aberdeen Group. Download your report now.
Competition is the number one pressure faced by today’s HCM teams – by a 69% margin! Of all the pressures that contemporary HR teams face, finding and keeping quality talent ranks above everything else. As a part of that, Best-in-Class organizations need to focus on optimizing the employment experience, from hiring and onboarding, to ongoing management and transition.
This report from Aberdeen explores how electronic signature solutions, as well as other digital HR technologies, can improve the employment experience throughout the journey. Read this report to learn:
• Why Best-in-Class HR departments are investing in employee-friendly technologies
• How digital solutions can impact employee experience, and why that matters for HR
• How electronic signatures complement HRIS applications and streamline many HR processes
This report from the Aberdeen Group explores the challenges that those in asset intensive industries face when it comes to managing their asset’s lifecycles. Leaders in this industry turn to three areas to transform their business – Risk and Financial Management, Operational Excellence, and Innovation.
In Aberdeen's recent "An Asset for HR in the Age of the Candidate," we learned that there isn't a one-size-fits-all, pre-hire assessment approach to fit in with every company's talent acquisition process. However, there are universal steps that can be taken to optimize its usage to be as fruitful as possible.
Companies are always looking for ways to determine just how effective and capable candidates can be in the workplace before they start. On paper, candidates have indicated that they can code in Python and Java or can resolve any customer service problem, but how do their skill sets compare with internal success standards, let alone everyday coding or service expectations? That’s where pre-hire assessments can be so valuable. They provide extensive insights into candidates’ skill sets, strengths, struggles, ideal working environments, and more. Top companies understand just how worthwhile such a resource is for making informed hiring decisions. In fact, Best-in-Class organizations are 45% more likely than All Others to use pre-hire assessments as part of the hiring process. Greater insights about candidates can be a game changer for the future success of any company.
While there isn’t a one-size-fits-all pre-hire assessment approach to fit in with every company’s talent acquisition pr
Smart organizations are consistently looking for ways to determine just how effective and capable candidates can be in the workplace. Sure, these candidates have said they can solve this algorithm or resolve that customer problem, but how do they stack up with internal success standards? That's why pre-hire assessments are valuable - they provide extensive insights into candidates' skill sets, pain points, ideal working environments, and more. Such information can then be used to make more informed hiring decisions that can be a game changer for the future success of any company.
Whether it's through using pre- or post-hire assessments, applying managerial feedback or learning results, identifying high potentials is a huge win for determining who will lead your company forward. With such information, businesses can ensure that their most valued employees are promoted, challenged, and encouraged to succeed - and that they stay with your business. Without this data, companies risk losing the talent that keeps them competitive and successful.
Analyst Zach Lahey from Aberdeen group will share research insights in this webinar and will explore how to evaluate your internal and external talent acquisition processes to determine what’s working and what’s not. In addition, we will delve into the technologies that are available to make talent acquisition more effective than ever.
After attending this webinar, you will be able to answer these three questions about your current process:
What is your recruiter’s experience like? What are their trials, tribulations, and daily interactions?
What is your candidate’s experience like? Where do they struggle, how much effort does it take for them to find information and apply for jobs?
Finally, if either one (or both) doesn’t meet your expectations, what are you going to do about it and when?
To succeed today, organizations need to take advantage of
information technology in every area of their business. Talent
acquisition is no exception. Robust, reliable technology can
help recruiters more effectively engage with candidates.
According to Aberdeen Group, the user experience is key.
It is more important than ever to have friendly and interactive
platforms. In terms of talent acquisition, companies that
prioritize the candidate experience are more than twice as
likely to improve their cost per hire on a year–by-year basis.1
In addition, social capabilities can enable recruiting
professionals to use the Internet for job applications, social
referrals and video interviewing. Mobile integration also
enables users to connect with information where and when
they need it.
With better tools and insight into people and data,
organizations can much more quickly identify talent,
match capabilities to market needs, retain the best talent
and improve recruiting outcomes.
Simply put, rec
While globalization was once the exclusive domain of the large multi-billion dollar companies, today even small to medium size enterprises cannot escape the issues associated with global trade and offshore manufacturing. Whether you view the world as flat or round, it is definitely shrinking. Download this whitepaper to learn more.
Learn what is driving manufacturers to focus on creating more efficient manufacturing operations and which manufacturers are most successful in achieving these efficiency gains. This Aberdeen paper also highlights specific and actionable recommendations to achieve more efficient manufacturing operations.
ERP has become much more affordable in recent years, and while many believe ERP to be out of reach for SMBs, Aberdeen research shows a well-managed ERP implementation can be a continuing source of cost savings and operational improvements which help companies grow and thrive.
Read this Aberdeen Group research report, "Access Management: Efficiency, Confidence and Control" and learn how top performers protect access to information assets at lower cost while staying on top of compliance.
Aberdeen Group defines "Pervasive BI" as the existence of an information environment where access to and usage of business intelligence capabilities is available to all stakeholders in an organization when, how, and where they work. Read this research to learn more about "Pervasive BI."
This Aberdeen Research brief hones in on the critical time element of a Best-in-Class BI strategy. The research shows that these top performers are leveraging real-time or near real-time analytics in order to proactively manage their business and drive substantial performance improvements.
Between May and June 2010 Aberdeen examined the experiences and intentations of more than 170 service and manufacturing enterprises in the use and selection of non-field based service delivery channels enterprises.
When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn. While such cost reduction is important, companies often overlook equally critical strategic decisions - opportunities to use valuable business information to strengthen product and service offerings and emerge ahead of the competition.
Explore the Aberdeen e-book "High-Performance Organizations Empower Employees with Real-Time Mobile Analytics" - and see how you can get the edge. Hear from industry experts how to effectively roll out your mobile analytics strategy, and empower your front-line workers with real-time insight and tools. Don't confine intelligent decisions to desktops - be ahead of the mobile analytics curve.
This Aberdeen report demonstrates how highly effective financial planning, budgeting and forecasting enables good decision making, even in periods of major change.
Dynamic financial planning enabled through five key elements -- process, organisation, knowledge management, technology and performance enhancement -- can give business leaders the tools to take prompt action and emerge even stronger.
This study reveals astounding results about the strategic value of closed-loop marketing. Top performing organizations are improving message relevancy, conversion, and Return on Marketing Investments (ROMI) with closed-loop marketing practices and processes. Learn what the best-in-class steps are required in achieving closed-loop marketing success.
Today, many organizations struggle to optimize online and offline marketing campaigns across an ever growing number of new marketing channels. CMOs are increasingly accountable for demonstrating Return on Marketing Investments (ROMI) across channels and initiatives. Despite an abundance of campaign management technologies (enterprise marketing management, lead management, CRM, marketing automation, email marketing and a variety of point solutions) marketing departments still struggle with campaign performance, campaign workflow, and campaign management; particularly across multiple marketing channels.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.