Published By: ServiceNow
Published Date: Oct 23, 2019
AIOps can dramatically improve the IT organization’s ability to be an effective partner to the business. An IT operations platform with built?in AIOps capabilities like ServiceNow® can help IT operations proactively identify potential issues with the services and technology it delivers to the business and correct them before they become problems. Read this whitepaper to learn best practices for adopting AIOps.
A new NPR/Marist poll reveals that one in five jobs in the U.S. is held by a worker under contract. In fact, independent contractors could make up half of the entire workforce in the U.S. within the next decade.
More and more organizations have begun to see contractors and suppliers as valuable business partners intrinsic to driving service and product innovation. For many companies, especially those operating in highly regulated industries, managing compliance in-house for all of these suppliers can be burdensome.
But the cost of non-compliance — in the form of penalties, fines, productivity losses, settlement costs, and inefficiencies — is ruinous.
This white paper will discuss:
• The hidden costs of ignoring contractor management
• Best practices towards holistic compliance and governance
• The cost of different contractor management systems
• How to get the highest ROI in your supply chain
Published By: Resolver
Published Date: Nov 01, 2019
Based on what Resolver has learned by working with hundreds of security leaders, they’ve found there isn’t a one size fits all model for creating workflows that effectively responds to every security incident. Even within an organization, not every incident will be able to go through the same process.
That’s why they’ve developed an incident workflow template for your corporate security team. This a great framework to get you thinking about the various stages that could be involved in a single incident.
Download this resource to uncover:
- Best practices on how to keep incident submission simple to ensure adoption across the organization
- Important factors to consider for the portal and triage step of incident submission
- How to include notification and task assignment to your incident workflow
- A sample list of key metrics used by industry-leading security professionals
- Plus! Get a free printable incident workflow template that you can use with your team
"Optimizing technology investment isn’t about cutting costs — it’s about investing the right amount necessary to deliver the value required by the business, while at the same time looking for low-risk opportunities to fund innovation initiatives. But to be effective in optimization efforts, you need an efficient and repeatable approach. This guide shows you the way.
We’ve outlined six best practices for optimizing financial and resource investments in technology, from getting a handle on where you stand today to:
- Identifying opportunities
- Determining tradeoffs
- Demonstrating results
- Staying optimized over time"
Cloud migration is consistently one of the top priorities of technology leaders across the world today, but many are overwhelmed by trying to plan their cloud migration, struggling to prioritize workloads and unsure of the cost implications.
Download this white paper to discover the 5 key steps for cloud migration based on the best practices of today’s most successful IT leaders:
- Baseline TCO resources (cloud, on-premises, hybrid)
- Map current on-premises resources to cloud offerings
- Evaluate and prioritize migration strategy
- Calculate migration costs
- Define success metrics
"Ready to communicate IT cost and value in terms your business unit partners understand?
The Apptio TBM Unified Model® (ATUM®) standardizes the financial information necessary for IT leaders to manage their technology business.
Use this poster as a resource to:
• Establish better alignment between IT, Finance, and other business units by using common language around IT costs
• Confidently manage the business of IT with the backing of peer-derived best practices
• Understand 10 essential metrics you should track to communicate the business value of IT
Published By: Workday
Published Date: Oct 22, 2019
Read this eBook to learn how seven CFOs from midsize organizations are supercharging their financial reporting and leveraging real-time data. This eBook covers best practices and tips they have learned in their careers around data driven decisions and reporting.
Today, deep learning is at the forefront of most machine learning implementations across a broad set of business verticals. Driven by the highly flexible nature of neural networks, the boundary of what is possible has been pushed to a point where neural networks outperform humans in a variety of tasks, such as classifying objects in images or mastering video games in a matter of hours. This guide outlines the end-to-end deep learning process implemented on Amazon Web Services (AWS). We discuss challenges in executing deep learning projects, highlight the latest and greatest technology and infrastructure offered by AWS, and provide architectural guidance and best practices along the way.
This paper is intended for deep learning research scientists, deep learning engineers, data scientists, data engineers, technical product managers, and engineering leaders.
Published By: Achievers
Published Date: Nov 06, 2019
But while most executives see a clear need to improve employee engagement, many have yet to develop tangible ways to measure and tackle this goal. However, a growing group of best-in-class companies says they are gaining competitive advantage through establishing metrics and practices to effectively quantify and improve the impact of their engagement initiatives on overall business performance.
These are among the findings of the Harvard Business Review Analytic Services report of more than 550 executives around employee engagement—research that features in-depth interviews with 12 best-practice company leaders.
Published By: MuleSoft
Published Date: Apr 23, 2019
In today’s competitive landscape, businesses need to make decisions quickly in order to respond to rapidly changing customer preferences and nimble competitors; whether it’s a new business strategy, a new business process, or a new market offering, businesses are competing on speed and agility.
The overwhelming majority of today’s business and IT leaders understand digital transformation is necessary to maintain leverage amid constantly changing customer preferences. They also have a clear picture of their desired end state—exemplified by leaders like Amazon, Google, and Microsoft. However, only a small minority of have a clear understanding of the path they need to lead the market.
In this paper you’ll learn:
How to build digital transformation into the root of your company with a practical, natural, and tested blueprint.
Best practices from over 1,600 enterprises to transform your strategy, organization, and technology from the ground up.
Actionable next steps to start your journ
Published By: MuleSoft
Published Date: Sep 12, 2019
Digital insurance platforms enable insurance companies to connect with their ecosystem of customers, partners, and vendors on a single, unified platform. Hear firsthand from CTO Ben Turner how Legal and General’s digital insurance platform helped the company diversify product offerings, and scale quickly to meet customer expectations.
How industry leaders have digitally transformed insurance offerings with a platform business model.
How to build an integrated insurance platform to connect your ecosystem of suppliers and exceed customer expectations.
Best practices to increase customer retention and profitability with a single view of the customer.
Ben Turner, CTO, Legal and General
Dan Snowdon, UK&I Financial Services Marketing Lead, MuleSoft
Angie Lee Campos, Global Financial Services and Insurance Lead, MuleSoft
Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise CMDB initiative, this white paper sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with their CMDB project.
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including:
-Compliance with local, state, federal and international statutory requirements
- Electronic discovery requirements and best practices
- Knowledge management applications
- Disaster recovery and business continuity
This White Paper, sponsored by Pitney Bowes Marketing Solutions, a leading provider of web-based co-op marketing tools, examines the trends and challenges faced by companies looking to achieve more business growth from their trade marketing efforts.
Deploying a performance management
system is a powerful catalyst for increasing
employee and organizational performance.
If not handled properly, however, organizations
risk creating unnecessary administrative work
which can diminish some of the benefits. A key
challenge is to balance the tension between
creating a fair and consistent evaluation
process across the organization and measuring
employee performance based on individual
needs. What best practices should you follow to
help strike the right balance? How have other
leading organizations designed effective review
forms and processes?
Entrust’s SSL/TLS Best Practices Guide is a key resource for those charged with SSL (Secure Sockets Layer) and TLS (Transport Layer Security) deployment. In our guide, you’ll find expert advice from the thought leaders at Entrust on SSL/TLS certificate installation, and tips for managing security for optimal performance.
Included in the SSL/TLS Best Practices Guide:
Certificates and Private Keys
Enhanced Server Security
Our guide is designed to help make SSL/TLS certificate installation easier, so you can use SSL expertly and with confidence.
Published By: HPE Intel
Published Date: Jan 11, 2016
The world of storage is being transformed by the maturing of flash arrays, an approach to storage that uses multiple, solid state flash memory drives instead of spinning hard disk drives. An all-flash array performs the same functions as traditional spinning disks but in a fraction of the time required and in more compact form factors. Given its superior performance in certain contexts, all-flash arrays are experiencing strong industry adoption. However, best practices and a true understanding of key success factors for all- flash storage are still emerging. This paper is intended to educate you on best practices based on real user experience drawn from ITCentralStation.com. We offer all-flash user advice in selecting and building the business case for a flash array storage solution.
Many procurement departments are still using traditional manual processes or outdated technology. The result? Rogue spending, missed discounts from supplier contract pricing, reconciliation headaches, and the list goes on.
These business risks are driving more organizations towards the cloud-based, secure, and workflow-friendly world of eProcurement solutions. These solutions are saving money and resources, improving use of budgets and personnel, enabling centralization, and using data to improve and streamline end-to-end purchasing processes.
Download this report to learn about:
Procurement trends from 400 organizations surveyed
Operational and cost-savings benefits of eProcurement
Leading features and functionality in eProcurement
Adoption best practices and how to get started
This paper is intended to educate you on best practices based on real user experience drawn from ITCentralStation.com. We offer all-flash user advice in selecting and building the business case for a flash array storage solution.
This document will explore the challenges SMB IT faces today, how industry peers are addressing these challenges, best practices for these issues, and how IT professionals may be able to leverage HPE to achieve their goals.
This document will explore the challenges SMB IT faces today, how industry peers are addressing these challenges, best practices for these issues, and how IT professionals may be able to leverage HPE to achieve their goals
Published By: Freshdesk
Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.
In this whitepaper, we detail how you can
- Provide your agents with complete context by pulling data from your third party systems into your helpdesk
- Reduce ticket volume and help customers help themselves by setting up a knowledge base
- Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
Published By: Broadsoft
Published Date: May 25, 2017
This eBook is for contact center management and business executives looking for ways to increase the efficiency and productivity of their contact center.
• If yours is an existing contact center with infrastructure that has been built up over the years, this eBook provides best practice steps to break down the resulting application silos, unify them, and improve the operational efficiency of your contact center.
• If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this eBook will provide best practices to prevent building application silos.
Published By: Broadsoft
Published Date: May 25, 2017
This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center.
• If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance.
• If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.
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