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Published By: Unit4     Published Date: Feb 18, 2019
Looking to increase billable utilization for your project teams? While creating high levels of employee satisfaction? And avoiding talent burnout? The top five percent of professional services organizations (PSOs) are experiencing low levels of talent attrition, high levels of employee satisfaction, impressive billable staff utilization rates, and increased revenue from every employee, consultant, and project. Download this eGuide to discover how.
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professional services organizations, erp, enterprise resource planning, employee satisfaction
    
Unit4
Published By: VMware Dell     Published Date: Jul 02, 2008
Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.
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vmware, call center, virtualization, virtual machine, virtual workstation, telecom, bell canada
    
VMware Dell
Published By: Lawson     Published Date: May 11, 2011
What's the current view of talent management, and what are the opportunities and challenges of the next decade.
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lawson hcm, workforce management practices, integrated talent management, jay jamrog, hci, aging workforce, talent acquisition, onboarding, retention, attrition, engagement, leadership planning, performance management, human capital institute
    
Lawson
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
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8x8, quality management, contact center, customer experience, employee productivity
    
8x8 Inc.
Published By: ServiceSource     Published Date: Sep 15, 2015
The principle “what gets measured gets managed” dictates that by simply examining an activity, you can get a handle on it and find ways to improve it. However, not all metrics are created equal—meaning not all things that can be measured will give you the ability to proactively take action in a timely manner. Case in point: If you measure the effectiveness of your customer success and recurring revenue growth programs based only on retention, churn, renewal or attrition rates, then you have a problem. These are very important metrics, and they are definitely key to your business. The problem is that these metrics can only tell you if you have a problem, which you often discover only after it is too late to affect real change.
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ServiceSource
Published By: Cisco     Published Date: Jan 29, 2009
In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.The stakes are high.
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cisco, customer satisfaction, crm, customer attrition, retain customers, customer infidelity, trouble-free shopping experience, knowing your customer, customer experience roadmap, barriers to information, barriers to connectivity, converging networks, ip communication tools
    
Cisco
Published By: IBM     Published Date: Aug 08, 2012
With tight budgets, it isn't easy to create the operational dexterity needed to thrive in a competitive marketplace. View this demo to find out how IBM® SPSS® solutions for predictive operational analytics help manage physical and virtual assets, maintain infrastructure and capital equipment, and improve the efficiency of people and processes. By using your existing business information, IBM SPSS software can help you: predict and prevent equipment failures that can lead to disruptive, costly downtime; quickly identify and resolve product quality issues to mitigate risks and reduce warranty costs; optimize product assortment planning to increase revenue, reduce working capital requirements and improve the return on inventory investments; and act to retain your best employees by developing predictive attrition models to identify the workers at greatest risk of leaving the organization.
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ibm, technology, predictive operational analytics, spss
    
IBM
Published By: Plantronics     Published Date: Oct 18, 2013
Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working. Plantronics and our partners provide a comprehensive set of tools to help organisation transform their workspace. Plantronics Audio devices and software are essential tools in the new Simply Smarter Office.
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plantronics, communications experience, smarter working, working off-site, productive virtual collaboration, f2f encounters, reduce attrition, optimal working environment, collaboration tools, unified communication, savi wireless range, wireless, new office technologies, high-definition voice
    
Plantronics
Published By: Plantronics     Published Date: Oct 18, 2013
Maximize the effectiveness of collaboration. As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected.
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plantronics, communications experience, smarter working, working off-site, productive virtual collaboration, f2f encounters, reduce attrition, optimal working environment, collaboration tools, unified communication, savi wireless range, wireless, new office technologies, high-definition voice, dispersed workforces, communicate through technology, effective collaboration
    
Plantronics
Published By: Cornerstone OnDemand     Published Date: Feb 22, 2016
The toxic employee: we've all worked with one and dread having them around. Cornerstone's recent study unveils how toxic employees affect morale, productivity and staff attrition. Download our report, Toxic Employees in the Workplace - Hidden Costs and How to Spot Them, to access the results, including how: • good employees quit at a 54% higher rate when they work with a toxic employee • the cost to onboard a toxic employee is 3x that of a non-toxic employee • to manage a toxic employee and what warning signs to look for during the interview process.
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toxic employee, cost, warning signs, productivity, staff attrition, interview process, human resources
    
Cornerstone OnDemand
Published By: IBM     Published Date: Sep 30, 2013
Using social technologies, organizations can develop a workforce development program where employees can develop skills on the job by collaborating with experts and sharing tacit knowledge. This white paper shows how organizations that develop a social learning program can improve employee engagement, reduce attrition and decrease the amount of time employees waste searching for expertise and information.
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workforce, workforce management, social business, social learning environment, social learning, social technologies, skills development, employee retention
    
IBM
Published By: Code42     Published Date: Jan 13, 2016
Whether in search of better managers, higher pay or more recognition, people are changing careers faster than ever. The average tenure of wage and salary employees is 4.6 years. With more and more employees working exclusively with corporate data, higher attrition translates to higher levels of data loss. Many employees feel entitled to the work they’ve created and ignore security policies, simply taking the data they want. While some of this pilfered data is innocuous or already in the public realm, some of it is classified, such as customer and employee information, payment data and intellectual property. Code42 provides enterprise organizations with a way to view, manage and protect data from walking out the door. Download the white paper to learn how.
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code42, data protection, payment data, data protection, corporate data security
    
Code42
Published By: IBM     Published Date: Jun 13, 2016
Attracting today’s savvy candidate requires much more than a creative job description and a flattering email message. The transparency provided by web sites such as Glassdoor combined with a millennial desire for meaningful work and corporate responsibility have the upped the ante when it comes to employer brand and candidate experience. While many firms have good intentions when it comes to employer brand, these intentions aren’t always translated to action, leaving many candidates feeling frustrated as they move through the process. New hires need confirmation that everything they were told in the interview processes is not only accurate, but even better than expected. When the onboarding process falls short of those expectations, candidates immediately question their decision to accept the offer and retention efforts in jeopardy. Join this webcast to learn how to avoid costly new-hire attrition in your organization.
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ibm, recruiting, onboarding, talent acquisition, new-hire attrition, human resources
    
IBM
Published By: Oracle     Published Date: Nov 13, 2013
Being responsible for one-third of a business’ success already puts HR in a critical role. But it’s not just about finding the best people—it’s about finding the best people, at the lowest cost, with the lowest possible attrition and the best possible performance. And it’s about guiding your executive team to the right decisions using the language they understand best: numbers. Talent management—covering everything from recruiting and compensation to ongoing education and retention—has traditionally been managed in silos, with a series of disparate systems and disconnected processes and reports. In today’s data-driven world, CEOs demand more. This new study conducted by HR.com explores what’s working for organizations today and the biggest gaps to fill.
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zenithoptimedia, oracle, successful hr leadership, talent management, core business strategy, human resources, transactional to strategic, financial decisions, smart recruiting, talent scarcity and recruitment, technology advances, competitive compensation, quality of hire, hire smartly
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Being responsible for one-third of a business’ success already puts HR in a critical role. But it’s not just about finding the best people—it’s about finding the best people, at the lowest cost, with the lowest possible attrition and the best possible performance. And it’s about guiding your executive team to the right decisions using the language they understand best: numbers. Talent management—covering everything from recruiting and compensation to ongoing education and retention—has traditionally been managed in silos, with a series of disparate systems and disconnected processes and reports. In today’s data-driven world, CEOs demand more. This new study conducted by HR.com explores what’s working for organizations today and the biggest gaps to fill.
Tags : 
zenithoptimedia, oracle, successful hr leadership, talent management, core business strategy, human resources, transactional to strategic, financial decisions, smart recruiting, talent scarcity and recruitment, technology advances, competitive compensation, quality of hire, hire smartly
    
Oracle
Published By: IBM     Published Date: Jul 20, 2016
Attracting today’s savvy candidate requires much more than a creative job description and a flattering email message. The transparency provided by web sites such as Glassdoor combined with a millennial desire for meaningful work and corporate responsibility have the upped the ante when it comes to employer brand and candidate experience. While many firms have good intentions when it comes to employer brand, these intentions aren’t always translated to action, leaving many candidates feeling frustrated as they move through the process. New hires need confirmation that everything they were told in the interview processes is not only accurate, but even better than expected. When the onboarding process falls short of those expectations, candidates immediately question their decision to accept the offer and retention efforts in jeopardy. Join this webcast to learn how to avoid costly new-hire attrition in your organization.
Tags : 
ibm, ibm smarter workforce, work trends, employee acquisition, recruiting, recruiters, candidate experience, human resources
    
IBM
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