This e-book explores the many uses of client insights for banking and wealth management. By using sophisticated analytics and cognitive capabilities, your organization can gain deep understanding of what matters most to your clients. Knowing them well helps to provide targeted, personalized service that they value and increases their loyalty. It’s a smart pathway for reducing churn and generating new revenue models through meaningful cross-selling opportunities in today’s customer-centric world.
Published By: Workday
Published Date: Mar 02, 2018
Today’s banks, credit unions, asset management firms, lending companies, and other financial
services businesses operate in a highly competitive and regulated environment. Servicing
clients, introducing new products and channels, and opening new markets as well as having
insight into your loans, investments, and deposits is critical to your bottom line. At the same
time, employing the right people is what drives your future. Workday provides financial
management, human capital management, and planning/ budgeting in a single cloud-based
system to support your needs.
Banks want to use technology to work smarter, better and faster to maintain regulatory compliance, reduce risk and increase productivity. Automated IT systems management is helping them reach those goals in a seamless, efficient manner.
Banking systems are inherently distributed in multiple branch and ATM locations, as well as home banking over the internet. As the number of access points grows, so does the complexity of IT systems management. Systems need to be readily available and productive yet secure and protected from data-breach.
The Dyre family of banking malware is back in the news after researchers recently observed that the malware incorporated tricks to avoid detection in malware sandboxes. Previously, Dyre was most notable for targeting high value bank accounts, including business accounts, and incorporating sophisticated social engineering components to overcome the 2-factor authentication used by most banks.
Recent research from Kaspersky has revealed a massive criminal campaign that was able to infiltrate more than 100 different banks and steal upwards of $1 billion from the affected institutions. Kaspersky dubbed this operation the Carbanak APT due to a connection between the malware used in the attacks and the now infamous Carberp banking botnet. You may recall the headlines in 2013 that revealed the Carberp source code had been leaked into the wild, making it accessible to virtually any would-be criminal group that may want it. The accessibility of Carberp source code could easily have provided a starting point for the Carbanak as they built their malware.
The bank wanted to be more consistent, agile and segmented with its implementation of strategies in origination and account management. By applying decision management technology, they were able to achieve success. Download now to learn more.
In just a few years, we’ve learned to rely on our phones for
everything from banking to email to watching cat videos.
Most importantly, it’s a safe bet your employees are
using mobile devices for work-related activities as well –
whether your IT department is prepared for it or not. The
proliferation of internet devices makes it simply too easy
for employees to check emails en route to the office or give
a project that final once over from their couch at home.
Smart businesses are already taking advantage of this
trend, and reaping the benefits of productivity and
employee satisfaction. Is yours?
Catskill Hudson Bank has grown from its roots as a community bank serving Sullivan County, NY to providing services to business customers across five counties by merging small-town customer service with "a big-bank technology backbone." As a result of this growth and to better respond to today's business customers, the bank needed better connectivity, reliability, and functionality than its existing network could provide. Read this case study to learn how Catskill Hudson Bank can push over 30 time more data over its network than before with better reliability, speed, and security.
Today’s DevOps and agile–loving enterprises are striving for fast changes and quick deployments. To these companies, the microservices architecture is a boon, but not a silver bullet. Organizations can enable smaller development teams with more autonomy and agility, and as a result, the business will notice IT being more in tune with their changing demands.
You want to deliver new innovations, release apps faster and take advantage of new opportunities, but legacy applications and infrastructure are holding you back. Transition to a modern architecture by decomposing monolithic applications into agile microservices—independently created, managed and scaled. Your business will be able to act faster and developers will love the easy access to APIs that give them the freedom to focus on customer experience.
APIs represent a great opportunity for the enterprise to integrate applications quickly and easily. But APIs can be a double-edged sword: promising agility, while at the same time increasing risk. But if an organization can address API security as an architectural challenge long before any development takes place, it can reap the rewards of this technological breakthrough safely and securely.
Using CA Live API Creator, you can execute business policies using Reactive Logic. You write simple declarative rules defining relationships across data fields, and they’re automatically enforced when changes occur—just like formulas in a spreadsheet.
CA API Management is a robust, enterprise-grade solution that can enable the success of your API initiatives. The software provides industry-leading tools to rapidly create APIs from existing data assets, orchestrate legacy services and safely expose enterprise applications and services. The solution also allows you to quickly onboard, manage and enable the developers who will create innovative apps that add value to your business. And, just as importantly, CA API Management secures your enterprise data to meet the toughest compliance and regulatory standards, while providing you with full control over which apps, developers and partners can access your APIs.
Ubiquitous connectivity and mobile devices have changed everything, opening up markets to millions of new consumers across the globe. Within the past few years, nimble upstarts have created mobile apps that have converted banking customers, cab riders and hotel guests at unprecedented rates. Large, established brands are scrambling to transform their businesses in order to maintain market share. To compete in this application economy, you must adapt or be left behind.
"Recently, a number of factors have come together to decimate the profitability of the mortgage banking industry. To regain its footing, the industry must return to mortgage banking fundamentals.
This paper carefully examines each function within the mortgage business to determine if there is a better approach that will save money and improve long-term profitability."
For the past decade, financial institutions have created sophisticated digital platforms for consumers to access, save, share and interact with their financial accounts. As sophisticated as these digital platforms have become, cyber criminals continue to pose an ever-present risk for everyone – from individual consumers to large corporations
In his recent article, 2018 Outlook: Customer Experience and Security Strike a Balance, Andrew Davies, vice president of global market strategy for Fiserv’s Financial Crime Risk Management division, explains how and why security will become a key differentiator for financial institutions as they respond to a changing landscape, which includes:
•Global payment initiatives
•Open Banking standards
•Artificial intelligence and machine learning
•Consumer demand for real-time fraud prevention and detection
In the midst of an overwhelming amount of disruption taking place in the retail banking industry, a clear path to success has emerged. Banks that want to continue to gain and retain loyal customers must make it easier to bank with them.
According to a survey that included 760 different banks and credit unions, the most important priority for 2017 and beyond is the removal of friction from the customer journey.1
To clarify, today’s customer journey includes both the customer experience at local branch locations as well as their experience while interacting with websites, mobile apps, smart watches, and anything else that is connected to the Internet.
The battleground for customers has shifted to the digital world, and retail banks must adapt quickly as crafty Fintech startups and tech giants like Amazon, Apple, and Google continue to push the limits of what is possible with technology.
If digital channels aren’t approached correctly, they can add complexity to the customer experience in
The financial services industry has unique challenges that often prevent it from achieving its strategic goals. The keys to solving these issues are hidden in machine data—the largest category of big data—which is both untapped and full of potential.
Download this white paper to learn:
*How organizations can answer critical questions that have been impeding business success
*How the financial services industry can make great strides in security, compliance and IT
*Common machine data sources in financial services firms
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