First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
ANZ Bank chose VMware AirWatch® to securely manage the bank’s fleet of more than 18,000 mobile devices that are used in 34 countries. ANZ Bank uses AirWatch to manage bankers’ company-issued mobile devices, and to manage digital tools such as Apple® iPad® kiosks in bank branches. Learn more about VMware AirWatch solutions built specifically for the finance industry.
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases.
Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
Published By: DataStax
Published Date: Mar 10, 2017
Banks are at an inflection point. According to a recent research by Viacom, 1 in every 3 U.S. consumers are open to switching banks in the next 90 days. Financial services companies need to break through the competition to gain customer trust and loyalty. Building a 360° view of the customer can help banks grow customer retention and loyalty, upsell high margin products and provide compelling interactions. However, this is no easy task as complexity increases when retail banks engage their customers across multiple channels and financial products.
Gaining visibility into every customer interaction, across your business silos, and with every engagement channel is critical to making the right decisions to deliver amazing customer experiences. This white paper examines the challenges Financial Services Institutions (FSIs) face when building a 360° view of the customer to transform their customer experience and how to overcome them.
Published By: Microsoft
Published Date: May 04, 2017
Business Processes within the enterprise are becoming more and more driven by software systems. Booking flights for a trip or transferring money in a bank account, it’s usually software that makes it happen. Successful software development projects lead to valuable software that improves business processes within an enterprise. These software-based business processes can increase profitability and drive competitive advantage.
Adobe article that condenses/highlights key findings from the Econsultancy Digital Marketing in the Financial Services and Insurance
Sector 2017 Study, an in-depth, 5000+ word report covering FSI executives’ opinions on:
– General trends in retail banking, investment banking, and insurance
– Internal structures their companies are using to execute digital transformation
– The biggest threats/disruptions in the industry
– The biggest priorities in 2017 (leaders are focusing on both customer retention and customer acquisition, mainstream is focusing just
on customer retention)
– Main sources of sales and leads (digital + mobile are steadily increasing sources)
– Digital marketing budgets & investment areas (leaders are investing more in digital marketing automation and analytics)
– Use of the cloud and AI to automate analysis and marketing
– The importance of multichannel personalization
– Innovation in the types/formats of products/services provided (leaders are focusing on i
The CSI Companies consists of four entities plus affiliate Anteo Group that provide staffing and specialized services to meet a wide range of client needs. Since 1994, the Jacksonville, Floridabased company has offered staff augmentation services, executive search, and direct hire of people for clients in healthcare, financial services, banking, retail/hospitality, technology, and other industries. The company serves businesses nationwide from its headquarters and three regional offices.
"With every week that passes, our dependency on paper wanes as digital processes are introduced into every aspect of our daily activity. If you want to sign a contract, book a restaurant or make a bank transfer, you can do so digitally – it is ingrained in our lives.
Taking an entire business digital can be more challenging and reliant on many more moving parts. Identifying how businesses are evolving to meet these rapidly changing demands is essential for decision makers across all sectors of the economy to prepare their organisation or department accordingly to undertake successful digital transformations.
This eBook investigates digital expectations from both the consumer and business perspectives. It identifies what action is being taken to meet the demand in the market and where the main challenges lie for businesses that are trying to deliver the digital experience their customers want."
Published By: Infosys
Published Date: May 30, 2018
In the wake of data hacks and privacy concerns, enterprises are working extra hard to make sure they secure customer data from external threats. But what about securing data internally? Organizations unknowingly leave a big security hole in their own systems when they fail to have structured internal processes to handle access requests for employees, which could have disastrous implications for data security.
A leading US bank sought to move its internal applications to a secure system for a standard and consistent access rights experience. See how Infosys helped and the five key takeaways from the project.
Published By: Infosys
Published Date: May 30, 2018
Organizations are constantly trying to know their customers better. Gaining a single view of the customer, irrespective of the channel they chose to interact through, can be challenging but can go a long way in helping understand what customers really want.
A US bank wanted to utilize the data from their millions of account holders to know how they could improve customer experience. See how Infosys helped and the five key takeaways from the project.
Komprimierungsalgorithmen sorgen dafür, dass weniger Bit benötigt werden, um einen bestimmten Datensatz zu repräsentieren. Je höher das Komprimierungsverhältnis, desto mehr Speicherplatz wird durch dieses spezielle Datenreduzierungsverfahren eingespart. Während unseres OLTP-Tests erreichte das Unity-Array bei den Datenbank-Volumes ein Komprimierungsverhältnis von 3,2:1, während das 3PAR-Array im Schnitt nur ein Verhältnis von 1,3:1 erreichte. In unserem Data Mart-Ladetest erzielte das 3PAR bei den Datenbank-Volumes ein Verhältnis von 1,4:1, das Unity-Array nur 1,3:1.
Ihr Unternehmen muss womöglich Dutzende von Initiativen gleichzeitig im Auge behalten – das bedeutet aber nicht, dass Sie Dutzende von separaten Speicherlösungen benötigen, um diese Aufgabe zu bewältigen. Zur Reduzierung der Komplexität kann Ihr Unternehmen Speicherlösungen einsetzen, die mehrere Aufträge ohne Performanceverluste gleichzeitig verarbeiten können. Wenn Sie zum Beispiel ein Ladengeschäft und einen Onlineshop betreiben, sollten Sie Kundendaten aus beiden Quellen abrufen können, ohne dabei die Performance der transaktionalen Datenbank zu beeinträchtigen. Zu diesem Zweck wurde das All-Flash- Speicherarray Dell EMC™ SC5020 entwickelt.
Das Dell EMC All-Flash-Speicherarray SC5020 verarbeitete transaktionale Datenbank-Workloads und Data-Mart-Importe besser als eine HPE-Lösung, und das ohne Performanceeinbußen.
Mit dem All-Flash-Speicherarray Dell EMC™ SC5020 können Unternehmen mehr Kundenbestellungen pro Minute verarbeiten und Zeit sparen, während gleichzeitig Daten importiert werden.
Ihr Unternehmen muss womöglich Dutzende von Initiativen
gleichzeitig im Auge behalten – das bedeutet aber nicht, dass
Sie Dutzende von separaten Speicherlösungen benötigen, um
diese Aufgabe zu bewältigen. Zur Reduzierung der Komplexität
kann Ihr Unternehmen Speicherlösungen einsetzen, die mehrere
Bestellungen ohne Performanceverluste gleichzeitig verarbeiten
können. Wenn Sie zum Beispiel ein Ladengeschäft und einen
Onlineshop betreiben, sollten Sie Kundendaten aus beiden
Quellen abrufen können, ohne dabei die Performance der
transaktionalen Datenbank zu beeinträchtigen. Zu diesem Zweck
wurde das All-Flash-Speicherarray Dell EMC™ SC5020 entwickelt.
Traditionelle Backup-Systeme können den Anforderungen
moderner Unternehmen nicht nachkommen, weil sie auf
die Datensicherung (Backup) und nicht auf die Wiederherstellung
(Recovery) ausgerichtet sind. Sie behandeln Datenbanken
als generische Dateien, die kopiert werden müssen, und nicht
als transaktionale Workloads mit spezifischen Anforderungen
in Bezug auf die Datenintegrität, Konsistenz, Leistung und
In a digital world, customers expect banks to connect all the dots and deliver omnichannel experiences that are seamless, personalized, and yes, delightful. Whether your customers visit branch locations or engage on mobile apps, it’s essential that at the enterprise level, you're able to understand and anticipate their needs.
Understanding your data is key to this kind of responsiveness. When you’re able to harness data and segment customers in new and exciting ways, target the right markets, and offer relevant products at the right time you can drive new opportunities, generate new revenue streams, and increase the value of every customer.
To find out more download this whitepaper today.
Private equity and investment banking experts share observations on what a distribution company owner can expect when preparing to sell a stake in the company, and how to prepare the business to attract potential buyers’ attention and maximize the price it can command.
When it comes to the middle market, Key has a dedication like no other bank. Our commitment and focus allow us to deliver relevant, actionable, and tailored solutions for middle market companies. As part of this commitment, KeyBank conducts quarterly surveys with middle market executives. These surveys help us discover overall industry sentiment on topics of importance to you. We believe that the more we know, the better we can serve you. Check out what leaders are saying about their outlook on the U.S. economy, expansion plans, and their thoughts on changing healthcare policy when you read our latest quarterly report.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.