Tech advances like the cloud, mobile technology, and the app-based software model have changed the way today’s modern business operates.
They’ve also changed the way criminals attack and steal from businesses. Criminals strive to be agile in much the same way that companies do. Spreading malware is a favorite technique among attackers. According to the 2019 Data Breach Investigations Report, 28% of data breaches included malware.¹
While malware’s pervasiveness may not come as a surprise to many people, what’s not always so well understood is that automating app attacks—by means of malicious bots —is the most common way cybercriminals commit their crimes and spread malware. It helps them achieve scale.
Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work.
Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay.¹
As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world.
"Security analysts have a tougher job than ever. New vulnerabilities and security attacks used to be a monthly occurrence, but now they make the headlines almost every day. It’s become much more difficult to effectively monitor and protect all the data passing through your systems. Automated attacks from bad bots that mimic human behavior have raised the stakes, allowing criminals to have machines do the work for them.
Not only that, these bots leave an overwhelming number of alert bells, false positives, and inherent stress in their wake for security practitioners to sift through. Today, you really need a significant edge when combating automated threats launched from all parts of the world.
Where to start? With spending less time investigating all that noise in your logs."
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications.
But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018.
Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
"Safeguarding the identity of users and managing the level of access they have to critical business applications could be the biggest security challenge organizations face in today’s assumed- breach world.
Over 6,500 publicly disclosed data breaches occurred in 2018 alone, exposing over 5 billion records—a large majority of which included usernames and passwords.1 This wasn’t new to 2018 though, as evidenced by
the existence of an online, searchable database of 8 billion username and password combinations that have been stolen over the years (https://haveibeenpwned.com/), keeping in mind there are only 4.3 billion people worldwide that have internet access.
These credentials aren’t stolen just for fun—they are the leading attack type for causing a data breach. And the driving force behind the majority of credential attacks are bots—malicious ones—because they enable cybercriminals to achieve scale. That’s why prioritizing secure access and bot protection needs to be part of every organ
"Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work.
Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay.1
As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world."
Leveraging procurement bots is the next logical step as organisations look to benefit from advancements in digital capabilities. Like every transformative technology, the implementation of procurement bots, while exciting, is not without challenges.
Read this report to discover:
• the five steps procurement organisations can take to create a partnership between bots and employees
• the key characteristics of organisations doing this successfully
• a phased methodology to ensure stakeholder change.
One of the most significant areas of opportunity for contact center leaders to cut costs is to
leverage customer service bots to deflect calls. But today’s consumers have little patience for
conversational bots that can’t understand what they’re saying or don’t know how to provide an
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
Published By: MuleSoft
Published Date: Sep 11, 2019
Artificial intelligence (AI), the internet of things (IoT), and security technologies are set to disrupt every industry in the next decade. To get there, leading organizations like McDonald’s, Uber Eats, and HSBC have built adaptable digital platforms via APIs. In the ebook, MuleSoft founder Ross Mason shares his point of view on how to build a thoughtful API strategy that will help your organization take full advantage of emerging technologies like AI, chatbots, and IoT without compromising on security.
Download this ebook to learn:
How to unlock AI customer insights with an API strategy.
How to make APIs the bedrock of IoT development.
Why zero trust is key to API security in the new API economy.
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
Websites provide online businesses with an unprecedented level of contact with customers and end
users. However, they also place business information where it can be easily accessed by third parties –
often using automated tools known as “bots”. For many organizations, bots represent up to 50%
or more of their overall website traffic, from good bots engaged in essential business tasks to bad
bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website
performance for legitimate users and increase IT costs. Organizations need a flexible framework to
better manage their interaction with different categories of bots and the impact that bots have on
their business and IT infrastructure.
Technology adoption varies from sector to sector, company to company and department to
department. We asked 4000 leaders about their views on technology to find out which had the
potential to cause serious innovation.
It might be surprising to know that
although its adoption levels are lower than other emerging
technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what
people want to hear less about.
How did the other 4 technologies fare? The
results were fascinating
Transformation technologies like IoT, blockchain, AI, cloud security, autonomous and chatbots
are all jostling for our attention. But which ones are considered important and which ones are
businesses actually using? In August 201
8, we asked 4,000 senior decision
makers across 21
markets to tell us how they felt about the different technologies
Fascinated to find out?
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans.
Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors.
But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved.
This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
Automation Anywhere’s flagship product is Automation Anywhere Enterprise – a RPA platform offering a variety of tools to help organisations develop, operate and manage RPA bots that automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work (for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments). Automation Anywhere Enterprise bots can add value both in unattended (server-based, lights-out operation) and attended (desktop-based, interactive) deployment configurations.
In this report, MWD Advisors digs deeper into the features and capabilities of Automation Anywhere’s product portfolio, analysing its fast-growth trajectory and highlighting large-scale implementations.
First came the bots—software robots created using Robotic Process Automation (RPA) tools to execute defined tasks. These bots have made a big impact by increase efficiency, productivity, and profitability across all industries globally.
81% of enterprises are taking RPA “seriously”
53% are taking it “very seriously”
Today, RPA is no longer limited to predefined tasks and data. AI-based “smart bots” are capable of handling ambiguity and make decisions similar to their human counterparts.
This eBook explains what makes these smart bots—called cognitive bots—so valuable. You’ll discover unprecedented ways cognitive bots can help your business.
Zuerst kamen die Bots – Softwareroboter,
die mit Tools zur robotergesteuerten Prozessautomatisierung (RPA) erstellt wurden, um definierte Aufgaben auszuführen. Diese Bots haben einen starken Eindruck hinterlassen, da sie Effizienz, Produktivität und Rentabilität in allen Branchen weltweit gesteigert haben.
81% aller Unternehmen nehmen sie „sehr ernst“ nehmen RPA „ernst“
53% nehmen RPA „ernst“
Heute ist RPA nicht mehr auf vordefinierte Aufgaben und Daten beschränkt. KI-basierte „Smart Bots“ sind in der Lage, Mehrdeutigkeiten zu bewältigen und Entscheidungen ähnlich
wie ihre menschlichen Kollegen zu treffen.
Dieses eBook erklärt, was diese intelligenten Bots, die sogenannten kognitiven Bots, so wertvoll macht. Sie werden beispiellose Möglichkeiten entdecken, wie kognitive Bots Ihrem Unternehmen helfen können.
Primero vinieron los bots: robots de software creados con herramientas de automatización robótica de procesos (RPA) para ejecutar tareas definidas. Estos bots han tenido un gran impacto al aumentar la eficiencia, la productividad y la rentabilidad en todas las industrias a nivel mundial.
81% empresas están tomando “en serio” a la RPA
53% la están tomando “muy en serio”
En la actualidad, la RPA ya no se limita
a las tareas y datos predefinidos. Los “bots inteligentes” basados en AI son capaces de manejar la ambigüedad y tomar decisiones similares a sus contrapartes humanas.
Este libro electrónico explica qué hace que estos bots inteligentes, llamados bots cognitivos, sean tan valiosos. Descubrirá formas sin precedentes en las que los bots cognitivos pueden ayudarlo con su negocio.
Aujourd’hui, le personnel consacre environ 10 à 20 % de son temps à des tâches banales et répétitives qui peuvent être facilement automatisées. Avec l’automatisation des processus par la robotique (RPA), les entreprises disposent d’une force de travail numérique, des robots auxquels confier ce travail fastidieux pour que les travailleurs humains puissent s’investir davantage dans les activités productives et l’innovation. Selon Forbes, l’automatisation pourrait soulager les employés de six à neuf semaines de besogne chaque année, permettant aux entreprises d’économiser quatre millions de dollars par an. Le temps ainsi récupéré peut être réinvesti dans le développement de carrière et les opportunités de développement personnel, rendant le travail plus humain.
Gartner prévoit que, d’ici 2020, 40 % des grandes entreprises auront adopté l’automatisation des processus par la robotique (RPA), contre moins de 10 % aujourd’hui.
Les preuves sont irréfutables. Pour que votre entreprise soit comp
Il y a d'abord eu les robots logiciels créés à l'aide d'outils d'automatisation des processus par la robotique (RPA) pour exécuter des tâches bien définies. Leur influence est importante puisqu'ils ont apporté des gains d'efficacité, de productivité et de rentabilité dans tous les secteurs, à l'échelle mondiale.
81% des entreprises prennent la RPA « au sérieux »
53% la prennent « très au sérieux »
Aujourd'hui, la RPA ne se résume plus aux tâches et données prédéfinies. Dotés de l'IA, les « robots intelligents » sont capables de gérer l'ambiguïté et de prendre des décisions, tout comme leurs collègues humains.
Ce livre électronique explique ce qui fait de
ces robots intelligents, appelés robots cognitifs, une ressource inestimable. Vous découvrirez les avantages sans précédent qu'ils peuvent offrir à votre entreprise.
Eerst waren er de bots: softwarerobots gemaakt met behulp van RPA-tools om bepaalde taken uit te voeren. Deze bots hadden een grote impact doordat ze de efficiëntie, productiviteit en winstgevendheid vergrootten voor elk soort bedrijf over de hele wereld.
81% van de ondernemingen neemt RPA "serieus"
53% neemt het "zeer serieus"
Tegenwoordig beperkt RPA zich niet langer tot voorgedefinieerde taken en gegevens. Op AI gebaseerde "slimme bots" kunnen dubbelzinnigheden interpreteren en op een zelfde manier beslissingen nemen als hun collega's van vlees en bloed.
Dit e-book legt uit wat deze slimme bots
(ook wel cognitieve bots genoemd) zo waardevol maakt. U zult meer te weten komen over de ongekende manieren waarop cognitieve bots
uw bedrijf kunnen helpen.
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation.
It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about.
How did the other 4 technologies fare? The results were fascinating.
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