From equipping them with accurate data to efficiency-driving
tools to impactful training, you want to find the best systems
to help your reps soar. As the market floods with technology
(and a lot of lofty claims), it may be tough to know what you
actually need and where to start your research process to
help — not hinder — your team.
You’ve probably heard a lot of buzz about sales engagement
platforms, and there are quite a few to choose from. But
what is it? What does it do?
In sales, time is money. If you find that your team’s time is
tied up in manual or administrative tasks, consider looking into a sales engagement platform. The right sales engagement platform will power outreach quality and quantity, ultimately helping your team crush their goals and boost the bottom line.
In this guide, we’ll help you think through what features you
should look for and what questions to ask as you begin to
compare your options.
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey.
It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line.
The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
Alignment Drives Employee Engagement and Productivity: By a two to one margin, companies surveyed in a Taleo Research study reported the largest risk to their company's bottom line and brand is low employee engagement and productivity.
Download your Definitive Guide to Policy Management for real-world examples of companies avoiding litigation and penalties by having a well thought out compliance programme. Organisations that approach policy management strategically and exercise ruthless discipline with respect to their policies yield massive returns in organisational alignment, corporate culture, and ultimately their bottom-line results.
And when incidents occur or regulators come knocking, you'll be prepared.
Published By: Concur ENT
Published Date: Nov 07, 2017
T&E solutions need to drive measurable improvements to the bottom line. With the right tools, anyone can become a T&E leader with increased visibility, compliance, and cost savings.
An integrated, end-to-end T&E solution, which eliminates disparate systems, offers significant benefits for businesses and their travellers.
Aberdeen recommends following the Leaders in their adoption of T&E technologies.
The bottom line is that those that have the most customer insight will win because they know what customers want.
So the question is how will you get that insight? What is it that you don’t know about customers in the market(s) that you operate in? Do you have all the attributes about customers in your MDM system that could be of value to your business? Do you know about all the relationships that your customers have in your MDM system?
In most cases, the answer to the above questions is no which inevitably means one thing. You need more data
Automation is only part of the solution, however. While most systems track clear-cut T&E purchases, the reality is that some T&E costs simply can’t be captured by traditional solutions. And they impact your bottom line whether you track them or not. To truly manage all spending, you have to know what to look for and where to look. And this guide is a great place to start.
Despite multi-billions of investment, only a small number of UK firms succeed in making customer experience a source of value. How can you join them and get CX investments flowing through to your bottom line?
Read this report to understand:
• how CX leaders are reappraising organisational structures to get closer to the customer
• what four key principles they follow to build a connected customer experience
• how they are using events in customers’ lives to drive innovation and set new standards in customer experience
• how the connections enabled by CX platforms work as a springboard for success.
Performance management works hand-in-hand with every phase of the employee lifecycle: learning and development, succession, and even recruiting. Creating a true performance management culture drives employee engagement and retention as well as your bottom line.
Download "The True Cost of Not Having Performance Management" to learn how to make the case to execs that investing in performance management drives growth.
This brief will uncover:
• How smarter recruiting leads to more impactful workers
• Strategies for connecting performance to learning
• How to create a development plan that matches to performance goals
Download the brief to see more proven solutions for building a strong performance management culture!
Published By: LogMeIn
Published Date: May 15, 2012
Having effective agents and happy customers can increase customer retention and the bottom line. New research by analyst firm Ovum and LogMeIn shows that the metrics associated with measuring the success of the customer service and support desk are changing. And it is essential for organizations to invest in the infrastructure that will prepare them for future success.
Published By: Limelight
Published Date: Aug 15, 2012
This whitepaper poses the argument that choosing a solution to provide multi-screen delivery of your content can have a major impact on the efficiency of your publishing workflow and, ultimately, your bottom line
Published By: LivePerson
Published Date: May 17, 2016
At the end of last year, the US alone had 435 million smart mobile devices in use — that’s 35% higher than the total US population. Among smartphone users, 68% use messaging apps regularly. And 84% of smartphone engagement with apps is spent communicating via text, email, and social channels.
What does this mean for brands? The current state of CX is broken. Brands focus too much on channel and transaction, ignoring the customer’s preferences, and, ultimately, negatively affecting their bottom line.
But wherever there’s a disconnect, there’s also opportunity. In increasing numbers brands are turning to messaging platforms and apps to offer more efficient, convenient customer service.
According to Accenture, identifying and influencing these profitability
levers is at the top of most CFO agendas today, as CEOs increasingly look to their finance chiefs for insights on where to invest in new initiatives that can boost top line and bottom line growth.
Published By: Red Hat
Published Date: Sep 25, 2014
When a company sells services to a consumer audience primarily through a Web user interface (UI), that Web UI had better be online and available, all the time, especially if you are an airline. Such is the real-world scenario that faces Chris Skretowski, Linux Specialist at Devon, United Kingdom-based Flybe, Europe's largest regional airline.
Despite being a relatively small IT function, it powers a regional airline with over 1,700 employees and 55 aircraft, and the company has big ambitions, driven top down by a new CEO who believes that technology adoption and use can make a real difference in the company's bottom line. Having a board that is supportive of IT as a strategic business driver means there is lots of open air ahead for Skretowski, who is responsible for all the Linux infrastructure that front ends the company's missioncritical Web presence.
Flybe was one of the 21 companies that were interviewed for quantitative results on their operations as part of an IDC ROI analys
Download "Cybersecurity Is Essential for M&A Due Diligence" to learn how Security Ratings can help you examine the risk your latest target poses to your information security (and potentially your bottom line).
What if you could get the right product to market 18 percent faster? What would that mean to your bottom line? For the average 100-person team, 18 percent translates to $1.5 million a year, and
puts one to two hours back into the day of every person on product-related teams.
Your product teams are constantly shifting priorities in response to change, requiring everyone involved to make hundreds of decisions that can impact the business value of your delivered product. Although you can’t eliminate change, you can help your organization be more productive in its face. You can help them be more responsive, more empowered and faster.
Published By: ServiceNow
Published Date: May 21, 2015
The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line. IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation. Download this report to learn:
• The average annual benefits of Service now over five years
• The actual time to payback of the ServiceNow investment
• The true ROI of ServiceNow
Published By: ServiceNow
Published Date: Jul 09, 2015
The day-to-day benefits of cloud-based service automation are well-documented. But what can be harder to ascertain is the quantitative benefits, the money saved, and the impact on the company’s bottom line.
IDC and Equinix teamed up to crystallize the benefits of true economic benefits of ServiceNow’s IT service automation.
Published By: ServiceNow
Published Date: Jul 09, 2015
ServiceNow surveyed nearly 1,000 managers in the US and the UK to understand the effectiveness of the tools and processes in their corporate environment. Results revealed nearly two days a week are spent on administrative tasks that are not core to their jobs. There’s an exponential impact on an organization’s top and bottom lines as employees have less time to do their jobs and it takes more people to complete the job. Learn about how your organization can overcome the obsessive use of email and spreadsheets to get real work done.
Published By: NetSuite
Published Date: Feb 17, 2016
NetSuite and the National Online Retailers Association (NORA) recently gathered some of Australia’s leading retail leaders to examine the strategies that enable retailers to deliver a seamless brand experience across all channels and boost their bottom line. Download this report to learn more.
In this executive report, based on cumulative research over the past five years by the IBM Institute for Business Value we will explore how the emergence of digital technology, and the increasing willingness of consumers to use it, has disrupted the retail industry at virtually every level – from shoppers, to megastores, to digital to social media, and more. Further, we will provide recommendations that can enable retailers to position themselves to slice through this disruption and provide seamless, omnichannel customer experiences and conversations that can help build customer loyalty, create value and positively impact the bottom line.
Securing your infrastructure, your customer interactions and protecting your data are critical to preserving your reputation and your bottom line. Many cyber attacks remain undetected for up to eight months and can cost an organization an average of 11 million USD.
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