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Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Intel Corp.     Published Date: May 15, 2018
Intel's factories rely on thousands of PCs for manufacturing automation; keeping these PCs up and running can prevent expensive downtime. To manage these systems, Intel IT is using the Intel vPro platform's hardware- based feature, Intel Active Management Technology (Intel AMT), to help reduce production downtime caused by PC incidents by 87.5 percent.
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Intel Corp.
Published By: Schneider Electric     Published Date: May 04, 2018
Wireless technology is increasingly used in machine safety applications. New solutions introduce mobility and offer higher levels of flexibility and safety for plant floor operators. This eBook explores how modern wireless implementations can increase user safety and mobility, reduce installation costs, and boost productivity.
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keywords, packaging, oem, smart machines, food & beverage, bottling, conveying, industrial automation, energy, robotics
    
Schneider Electric
Published By: Concur ENT     Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses still struggle to adhere to HMRC guidelines. With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense audit solution to check for fraud and non-compliance. Secondly, we work with tax specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control over all aspects of your travel, expense and invoice spending. Crucially, we see VAT reclaim as an opportunity to reduce business costs and put money back in your budget.
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Concur ENT
Published By: Workday     Published Date: Mar 02, 2018
Many government organizations run their core business and operational applications on systems a generation (or two) behind current technologies. This whitepaper from the Governing Institute explains how forward-thinking government agencies are leveraging the cloud to reduce costs and implement a modern, secure platform for delivering IT services.
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forward thinking, government agency, cloud, reduce costs, it services
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Say goodbye to crippling up-front costs and maintenance demands when you move your government agency’s finance and HR applications to the cloud. This webinar provides practical advice and strategies on how to move administrative processes to the cloud to improve operational efficiency and future-proof your agency.
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practical advice, cloud, operational efficiancy
    
Workday
Published By: MacroAir     Published Date: Apr 26, 2018
Large industrial facilities such as warehouses and manufacturing plants present a huge operational challenge because of their size. With extremely tall ceilings and a lot of square footage to cool or heat, keeping occupants comfortable is difficult. The solution: MacroAir big industrial ceiling fans. MacroAir large industrial fans create a more comfortable climate and reduce energy costs for large industrial facilities. MacroAir invented the large industrial ceiling fan in 1998 to deliver a cost-effective climate control solution by generating large amounts of airflow. MacroAir’s big industrial fans produce a cooling effect, help control the effects of humidity, and can also help conserve heat in colder months by pushing warm air that is trapped at the ceiling toward the walls and down to the floor at occupant level. MacroAir big industrial ceiling fans create an environment where employee’s feel comfortable, which results in increased productivity and improved industrial operations.
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industrial fans, industrial facilities, macroair fans, commercial fans
    
MacroAir
Published By: Abacus Labs     Published Date: Jun 14, 2018
The purpose of expense reporting software is to streamline your team’s workflow for submitting and reviewing business expenditures. By implementing an expense management solution, you can decrease the time and costs associated with processing expenses and increase your visibility into the implications of business spend, while helping improve general expense policy compliance and reduce expense fraud.
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reporting, software, expense, finance, business, management
    
Abacus Labs
Published By: Redstor UK     Published Date: Jun 08, 2018
When studies indicate that around 70 per cent of an organisation’s data is usually ROT – redundant, obsolete or trivia – it makes no sense to leave it taking up expensive primary storage space. By downloading Redstor’s new Storage Analyser, you take the first step towards better capacity planning and cutting primary storage costs. It allows you to find out what space would be freed up if inactive data was offloaded to the cloud. Download the FREE Storage Analyser here today.
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Redstor UK
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Move to the Cloud with Confidence If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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contact center, cloud, ebook, customer journey
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: IBM     Published Date: Apr 25, 2018
Hear from industry leaders on how to maximize omni-channel fulfillment, eliminating unnecessary costs and optimizing sourcing decisions.
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omni-channel, order management, sourcing, fufillment
    
IBM
Published By: Epicor     Published Date: Jun 11, 2018
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it will simply delay the inevitable—even making it worse. The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons organizations choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current. Epicor has a history of providing software solutions tailored specifically for the manufacturing industry. Check out the report, and see how upgrading to Epicor ERP can help grow your business.
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erp software, enterprise resource planning (erp), manufacturing, cloud erp
    
Epicor
Published By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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artificial intelligence, customer experience, customer journey, self-servic e, personalization
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, human touch, customer conversations, customer service, reduce costs
    
Genesys
Published By: Ahead     Published Date: Jun 06, 2018
I don’t think it’s too much at all. However, I would recommend including some bullets calling out key points from the paper and a distinct call-to-action. Something like this: At the start of every year, more than 80% of your annual IT spend is likely already committed – in the form of depreciation, maintenance, and support for infrastructure – inhibiting your ability to bring new capabilities to the business. Making matters worse, these dollars often lie hidden in the form of inefficient or ill-advised software license management. If you don’t have the luxury of a mature vendor management function, you probably struggle to see the full picture of your future maintenance costs. This guide will give you the tools to assess your IT spend by identifying potential blind spots and uncovering the benefits of ELAs and TLAs. Some blind spots may include: • Limited visibility • Productivity barriers • Risk exposures Download now to learn how to formulate a plan to yield savings--savings that fa
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Ahead
Published By: Service Now     Published Date: Jan 26, 2018
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue. Download this whitepaper to learn more!
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Service Now
Published By: Schneider Electric     Published Date: Mar 06, 2018
"This paper contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance, smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs."
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fixed circuit breaker, withdrawable circuit breaker, medium voltage, switchgear, arc flash, air insulated switchgear, gas insulated switchgear, ansi
    
Schneider Electric
Published By: Schneider Electric     Published Date: Mar 06, 2018
This on demand webinar contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance, smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs.
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fixed circuit breaker, withdrawable circuit breaker, medium voltage, switchgear, arc flash, air insulated switchgear, gas insulated switchgear, ansi
    
Schneider Electric
Published By: Bell Micro     Published Date: Jun 14, 2010
This paper discusses how the IBM XIV Storage System's revolutionary built-in virtualization architecture provides a way to drastically reduce the costs of managing storage systems.
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bell micro, ibm xiv, storage system management, virtualization architecture
    
Bell Micro
Published By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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cloud, contact center, customer journey, hybrid
    
Genesys
Published By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
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ai solutions, customer experience
    
Genesys
Published By: Kronos     Published Date: May 30, 2018
Learn how your organization can develop a high-performance workforce that drives bottom-line results with this Time and Attendance Solution Guide. • Get the most from your workforce — and your budget — as you gain valuable insight • Ease the compliance challenge and ensure workplace fairness • Boost productivity by empowering employees to do more with less Download the guide to see how Kronos Time and Attendance can help your organization engage the workforce, control labor costs, minimize compliance risk, and improve workforce productivity.
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Kronos
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