Published By: First Data
Published Date: Apr 25, 2013
Traditional direct mail campaigns often deliver anemic response rates and direct mail campaigns sweetened with discounts don’t fare much better. Poor results combined with escalating printing and mailing costs and changing consumer expectations means that businesses must find more effective ways to get consumers’ attention.
There are many attributes to consider when choosing sourcing options, some more obvious than others, such as hourly rate. However, when evaluating the true costs of sourcing, leading organizations also look at other critical factors associated with business-critical projects--such as agility, integration with other operations, security risks, scalability, public image, and business understanding-- that can make all the difference to ensuring successful project outcomes.
According to a McKinsey study, half of all outsourced projects failed to meet their expected goals – while an Information Week Survey showed that 40% of outsourced projects did not save money! Factors that contribute to these problems include issues with quality, time zone challenges, and added travel expenses, among others.
Collaborative looks at how and why the onshore model has re-emerged as a solution-of-choice for many IT organizations. Today the advantages include lower costs, less travel, and the security and continuity provided by a more stable workforce. Even more important, moving “home” generates higher consumer satisfaction and new business opportunities.
Replacing an aging desktop fleet is an important investment in your business. Faster and more reliable systems that offer the latest technology provide your employees an opportunity to be more productive with less waiting while they work. New desktops also benefit your IT staff, with significantly lower power costs and support for out-of-band management to reduce costly desk side visits.
Replacing legacy desktops with new mini PCs can boost employee productivity, lower IT and power costs, and revitalize employee workspaces. View this infographic to learn about efficiencies to be gained from comparing a new mini PC powered by Intel® to a legacy desktop tower.
Read this paper to further learn how:
- Leveraging cloud technology can help drive costs while enabling service-oriented IT.
- Private and hybrid cloud approached improve application delivery.
- Cloud implementations increase agility and help organizations adjust to meet customer and worker expectations.
- Dell Cloud features Intel® technology.
To run a truly efficient private cloud, the enterprise must have clear visibility into operations, applications, and costs, no matter how heterogeneous the underlying virtualized environment. Read on to learn how to build the ties that bind the private cloud infrastructure to what the business needs.
Published By: Dell EMC
Published Date: Aug 06, 2018
Download this whitepaper for 4 reasons shorter server resfresh cycles are better for business.
Analyst firm IDC reports that organizations can increase agility, improve efficiency and reduce operational costs by refreshing their servers every three years.
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions.
As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand.
This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
With support for Windows Server 2003 ending, transitioning to Server 2012 is clearly a must for companies. While migration will be an adjustment for organizations relying on niche applications that are 10 years old, the costs of not upgrading to Server 2012 could prove fatal.
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