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Published By: Wheelhouse     Published Date: Aug 13, 2013
This infograph displays the comparison between a Hosted VoIP & VoIP PBX explaining the differences between service maintenance, phone system and upfront costs. By reading this infograph, you will be able to figure out whether Hosted VoIP or VoIP PBX is a better fit for your business.
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hosted voip, voip pbx, infograph, wheelhouse, idg
    
Wheelhouse
Published By: IBM     Published Date: Aug 21, 2013
Have you ever found yourself in this untenable position? Your web team and email program owners are targeting the same customers, with different offers, or worse, competing offers. Siloed systems and teams limit marketers’ ability to make sound assessments about performance and spending. Marketers around the world spend over one trillion USD each year. Yet, most of them still manage their marketing programs with a hodgepodge of spreadsheets and disconnected applications. Unnecessary costs, delays and poor collaboration plague marketers. Under increasing pressure to connect with customers while doing more with less, marketers who strive to optimize marketing performance through a single integrated software platform can make the best use of people, programs and resources. Today, you need a return on every dollar spent and a platform that aligns technology, people and processes to help create effective, efficient marketing programs that support customers for life.
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enterprise marketing management, marketing management, marketing roi, marketing connections, marketing performance, return on investment, marketing optimization
    
IBM
Published By: Oracle     Published Date: Nov 18, 2013
Find out how Oracle's supply chain solutions can help you optimize your value chain—transforming efficiency and productivity, reducing costs, and driving innovation, quality and compliance.
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oracle, global sales, sales and operations, oracle's supply chain solutions
    
Oracle
Published By: SunGard Availability Services     Published Date: Oct 30, 2013
Learn the three essential steps for a strategic approach to Hybrid IT in order to reduce capital costs while simultaneously delivering your product and services more efficiently.
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sungard, sungard availability services, hybrid, hybrid it, hybrid it strategies, management services, integration, cloud-based solutions, internal it services, external it services, hybridization, hybrid it mangament
    
SunGard Availability Services
Published By: Oracle     Published Date: Nov 01, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service, cloud service, customer assistance, agent assistance, customer service experience, smartassistant, social support communities, higher customer satisfaction
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
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zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
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zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions, customer experience impact, cei, service and support experience, lasting customer relationships, sales interactions, ignored customers, efficiency, acquisition, improve self-service, improve productivity, cross-channel support, decrease operational costs
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Investing in the creation of a Transformational State of Knowledge builds a defensible advantage in delivering great customer experiences. There are 3 capabilities your company will need to be successful.
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zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market, customer advocacy, social support, innovation communities, peer-to-peer support, service costs, social knowledge, sustainable growth, profitability, driving customer acquisition, customer retention, operational efficiency
    
Oracle
Published By: Oracle     Published Date: Nov 05, 2013
Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back office operations and allow you to focus on running your business.
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cloud computing, enterprise-grade, back-office, erp applications, technology
    
Oracle
Published By: Symantec     Published Date: Jul 11, 2014
This Lab Validation report from ESG provides you with best practices to create an environment that offers you simple unified data protection across physical and virtual landscapes, maximum protection and data availability, and reduced storage needs and operational costs. Find out how Symantec Backup Exec 2014 measures up against best practices in virtual data protection.
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strategy, group, virtual machines, unified data, simple, physical and virtual landscapes, storage, protection
    
Symantec
Published By: Cisco     Published Date: Jan 05, 2015
This study highlights the benefits and costs of deploying the FlexPod platform across the enterprise of a composite Organization. The findings in this study are in large part based on in-depth interviews conducted bu Forrester with four organizations that have invested in and deployed NetApp's and Cisco's FlexPod platform.
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solution guide, integrate, infrastructure, solutions, applications
    
Cisco
Published By: Cisco     Published Date: Jan 15, 2015
In today’s dynamic network environment, point-in-time solutions lack the visibility and control you need to implement an effective security policy that will accelerate threat detection and response. And disparate solutions only add to capital and operating costs and administrative complexity.
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operating costs, capital, threat detection, visibility, networks, computing, cloud, innovation, enterprise, datacenter, social, analytics
    
Cisco
Published By: iNetU Managed Hosting     Published Date: Mar 06, 2014
Putting together an effective post-breach response plan can greatly reduce the costs and damage to the business inflicted by a breach. The following guide can help organizations get started.
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managed hosting, cloud hosting, inetu, inet manahed hosting, data centers, blades, racks, rack, storage, data storage, cloud hosting, cloud, hybrid cloud
    
iNetU Managed Hosting
Published By: Riverbed     Published Date: Jul 15, 2014
ESG was engaged by Riverbed to develop a detailed EVV analysis designed to help IT organizations determine the relative costs and benefits of deploying Riverbed Cascade compared with a typical performance management solution.
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economic value, validation, performance, management, esg
    
Riverbed
Published By: Riverbed     Published Date: Jul 15, 2014
Virtual desktop infrastructure (VDI) offers organizations the means to centrally manage and deliver desktops as a service to reduce costs, increase data security, and streamline desktop management while enabling anytime, anywhere access across a wide variety of devices. IT consumerization trends such as BYOD (bring your own device) and device diversity are accelerating VDI adoption, which is expected to double over the next year.
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troubleshooting, virtual desktop, infrastructure, vdi, deployments, manage it, byod
    
Riverbed
Published By: Riverbed     Published Date: Jul 18, 2014
Recent developments and trends such as BYOD, advances in enterprise video technologies, and a proliferation of employee collaboration platforms have prompted more and more organizations to develop comprehensive unified communications (UC) strategies. Compelled by the prospect of reducing communication costs and raising employee productivity, 78% of organizations report they already have a strategic plan and budget in place for at least some components of UC. Download to learn more!
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riverbed, unified communications, communication costs, enterprise video technologies, employee collaboration
    
Riverbed
Published By: Riverbed     Published Date: Aug 22, 2014
Businesses are rapidly adopting virtualization, cloud infrastructure, and SaaS applications broadly across the enterprise to minimize costs and enable seamless collaboration and communication. This is significantly straining the traditional network paradigm. IT organizations globally are faced with the challenge to transform network architectures to deliver the right performance and reliability cost-effectively while retaining control.
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business performance, hybrid networks, virtualization, cloud infrastructure, saas, collaboration, communication
    
Riverbed
Published By: Riverbed     Published Date: Aug 22, 2014
Increase network application performance and availability while reducing costs with Riverbed Path Selection
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hybrid networking, application, performance, availability, reducing cost
    
Riverbed
Published By: Riverbed     Published Date: Aug 22, 2014
The network has become the central foundation of many IT operations. The IT infrastructure investment not only supports internal employee communications but also is the very linkage that drives ongoing revenue and growth. IDC found that customers were able to reduce IT costs, improve IT staff efficiency, increase availability for users, and trim time to market with new revenue-generating opportunities.
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business value, optimization, network, central foundation, infrastructure, investment, communications, revenue, growth
    
Riverbed
Published By: HP     Published Date: May 05, 2014
Discover, map, and optimize assets to streamline global data centers, speed audits, slash costs: Using HP’s Business Services Management portfolio, GE Capital has realized an $8 million annual savings through data center consolidation. Find out how they addressed their key IT challenges of data center simplification, asset management and capacity management. GE Capital is the financial services unit of the American conglomerate General Electric. GE Capital provides commercial lending and leasing, as well as a range of financial services.
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bsm, business service management, ddma, discovery and dependency mapping, it operations group, it performance suite, it case study, ge capital, services
    
HP
Published By: HP     Published Date: May 14, 2014
In today’s business environment, customers rely on the most efficient, high performing, and reliable backup systems to protect critical business information. Customers need to protect increasing levels of data while keeping costs under control. HP StoreOnce Backup systems provide a disk-based data protection platform while addressing data growth by applying HP StoreOnce deduplication software for efficient, longer term data retention.This document describes the benefits of using HP StoreOnce Backup systems combined with HP StoreOnce Catalyst software and HP Data Protector to back up important enterprise data. This document also recommends backup and recovery implementations.
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hewlett packard, storeonce, data protector, catalyst software
    
HP
Published By: HP     Published Date: May 14, 2014
Your data is everywhere. It’s in the cloud, in virtual environments, in remote offices, and on mobile devices. Plus, there’s more of it, and much of it is business-critical, meaning you need to back up larger volumes of data than ever before without adding costs or bandwidth. Even more importantly, you need the ability to restore data quickly in the event of a disaster, failure, outage. The cost of data protection is higher now more than ever.
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hewlett packard, cloud, mobile, remote, data recovery, disaster, failure
    
HP
Published By: HP     Published Date: May 14, 2014
Email has been a mission-critical application for years and at the heart of organizations' communications and business practices. From an architecture perspective, email has frequently been walled off, sitting on separate servers and using separate back-end storage systems. With advances in server hardware and the rise of virtualization, this appears to be changing. Read this Forrester Consulting paper to learn the key considerations for what will work best within your email environment to improve storage management and/or lower storage costs in your firm.
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3par storeserv, new style of it, storage architecture, itaas, cloud, hybrid cloud, private cloud
    
HP
Published By: HP     Published Date: May 14, 2014
As the drive to "do more with less" becomes a mantra for many organizations, optimizing space utilization is a key goal of many IT departments. Storage continues to be one of the major cost components of today's infrastructure deployments. Thin technology, including thin provisioning, offers efficiency benefits that can significantly reduce both capital and operational costs. However, implementations of thin technologies differ with the storage vendors. This Edison Group report looks at thin provisioning technology from the major storage vendors in today's marketplace and compares the thin implementations from seven storage array platforms, including Hewlett-Packard's 3PAR StoreServ Storage arrays.
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thin technologies, it departments, 3par storeserve, storage, infrastructure developments
    
HP
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