crm

Results 251 - 275 of 941Sort Results By: Published Date | Title | Company Name
Published By: Aprimo     Published Date: Apr 09, 2012
Listen to this podcast and hear how marketers can get a 360 degree view into spend - from planning to execution and measurement - across all discretionary channels.
Tags : 
aprimo, marketing, customer relations, crm, customer satisfaction, customer data, roi, marketing strategy
    
Aprimo
Published By: Aprimo     Published Date: May 01, 2012
The key best practices for next best action in CRM are to align it with key business imperatives; deliver it through priority customer-interaction channels; inform targeted offers with trustworthy customer data; drive it from advanced analytics and rules; and use it to shape multichannel conversations with customers.
Tags : 
aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
    
Aprimo
Published By: Aprimo     Published Date: May 01, 2012
The real-time buzzword is back. Marketers, vendors, and service providers use this term in a variety of scenarios to describe technologies, analytics, customer service, and processes. In this report, Forrester outlines how firms should evaluate the need to build an agile and real-time environment using a combination of analytics, technology, and business processes.
Tags : 
aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
    
Aprimo
Published By: Aprimo     Published Date: May 01, 2012
The explosion of digital channels is creating a widening gap between classic single click attribution and the reality that marketers face when planning cross-channel campaigns with multiple touch points across many digital screens. This Aprimo White Paper will demonstrate some of the ways marketers can transform attribution and better manage marketing spend, improve planning and enhance the customer journey.
Tags : 
aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
    
Aprimo
Published By: Tact     Published Date: Sep 06, 2016
Did you know that sales reps typically waste up to 16 hours per week on non-selling tasks? If your sales team is spending too much time on non-selling tasks, logging sales activities to Salesforce, hunting for customer information and documents, or copy-pasting data between separate systems, they might resist the rise of mobile CRM solutions like Salesforce1. However, its important to figure out how to enable these teams in the field, as 55% of salespeople will access sales applications exclusively through smartphones or tablets by the end of 2016. Its not surprising that salespeople will increase their use of mobile apps 125% from 2015-2017. In this whitepaper from Tact, youll learn 1) common challenges facing field sales teams, 2) a framework for thinking about mobile sales productivity, 3) essential characteristics for evaluating mobile sales solutions, and 4) key trends in mobile sales.
Tags : 
salesforce, salesforce.com, crm, sales productivity, sales enablement, salesforce adoption, crm adoption, sales management
    
Tact
Published By: Silverline     Published Date: Mar 18, 2019
From resource woes and adopting new releases, to meandering marketing automation paths and understanding standard features staying afloat in all things Salesforce can make any team a little seasick. We created Navigator, an end-to-end solution to help companies get maximum value out of Salesforce long after go-live. Let our agile approach to your specific needs be the North Star that keeps you from being lost at CRM.
Tags : 
salesforce, crm, salesforce crm, implementation, salesforce go live checklist, salesforce implementation, successful salesforce implementation, salesforce managed services
    
Silverline
Published By: Vendor Guru     Published Date: Dec 21, 2007
Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms.
Tags : 
crm, customer relationship management, crm solution, crm software, loyalty, customer loyalty, customer satisfaction, customer interaction
    
Vendor Guru
Published By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
Tags : 
customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru
    
Vendor Guru
Published By: Vendor Guru     Published Date: Dec 21, 2007
This white paper examines the details of how to gain improved customer retention and acquisition for a lower overall investment by defining basic CRM functionality needed by most organizations to achieve their customer goals and objectives.
Tags : 
crm, crm tool, crm tools, crm solutions, customer retention, retention, customer relationship, customer satisfaction
    
Vendor Guru
Published By: Vendor Guru     Published Date: Dec 21, 2007
Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback.
Tags : 
vendor guru custom question campaign, crm tool, crm solution, crm tools, crm, customer relationship, customer centric, customer-centric
    
Vendor Guru
Published By: Vendor Guru     Published Date: Dec 21, 2007
Customer relationship management (CRM) systems are being implemented by a variety of companies looking for a competitive advantage in the global marketplace. Without customer loyalty, many companies won’t be able to thrive and grow. Today’s consumers are more demanding because they have a greater variety of choices, including doing business on the Internet and via automated phone systems. Many expect access to customer service 24 hours a day.
Tags : 
vendor guru custom question campaign, vendor guru, vendorguru, quinstreet, crm, crm tool, crm solution, customer service
    
Vendor Guru
Published By: Vendor Guru     Published Date: Dec 21, 2007
In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.
Tags : 
customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru
    
Vendor Guru
Published By: Pivotal CRM     Published Date: Dec 21, 2007
Most businesses today are under increasing pressure to respond to change expeditiously—to adapt to the ongoing needs and demands of their customers, the changing competitive landscape, and the evolution of the marketplace. An organization’s CRM system can either effectively support or hinder their business agility and capacity to respond to change, affecting overall corporate performance and customer satisfaction.
Tags : 
pivotal, crm, customer relationship management, sfa, sales force automation, salesforce, flexibility, architecture
    
Pivotal CRM
Published By: Pivotal CRM     Published Date: Dec 21, 2007
In this paper, learn how with the right CRM solution, information workers can increase productivity, improve customer service, and boost collaboration, while the business simplifies complex processes, increases sales, and reduces costs.
Tags : 
information worker, crm, microsoft, office, customer relationship management, user adoption, information management, data management
    
Pivotal CRM
Published By: Pivotal CRM     Published Date: Dec 21, 2007
For more than a decade, Pivotal CRM has been the choice of Microsoft-centric organizations that want the flexibility to model their specific business practices within their customer relationship management system. The Pivotal CRM product line leverages the Microsoft technology stack to provide usability and productivity advantages through integration to Microsoft Office, and more.
Tags : 
pivotal, crm, customer relationship management, microsoft, partner, partnership, alliance, product
    
Pivotal CRM
Published By: Marketo     Published Date: Sep 22, 2015
[UPDATED FOR 2015] Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on completeness of vision and the ability to execute.
Tags : 
martketo, crm, gartner, lead management, strategy, leaders vendor. b2b, marketing, technology
    
Marketo
Published By: F5 Networks Inc     Published Date: Jan 22, 2009
F5 Application Delivery Networking Solutions are the networking foundation for this market leading CRM and Analytics application. Oracle and F5 have validated and jointly documented the interoperability of F5’s BIG-IP LTM and WebAccelerator (the BIG-IP module and standalone appliance) solutions with Siebel working in hundreds of customers worldwide.
Tags : 
siebel, oracle, big-ip, arn, application ready network guide, oracle siebel, business applications, internet-enabled enterprise software
    
F5 Networks Inc
Published By: HP Data Center     Published Date: Apr 08, 2009
Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.
Tags : 
business communications, voice, video, data, mobility, industry drivers, unified communications strategy, just in time
    
HP Data Center
Published By: VMware     Published Date: Feb 26, 2009
The primary goal of this guide is not simply to provide a checklist of tasks, but to help you develop an understanding of the disaster recovery (DR) planning process and the principles that underlie it. Before getting into the details, let’s consider first just what this guide will do for you and equally importantly, what it will not do. What this guide will do is to lay out a framework for DR planning that keeps things conceptually simple and helps you know what steps must be carried out and why, without a lot of jargon or unnecessary formality.
Tags : 
ca xosoft, vmware, disaster recovery, business impact analysis, bia, outside-in analysis, inside-out analysis, contingency planning guide
    
VMware
Published By: Avaya     Published Date: Jun 23, 2011
Watch this recorded event where you'll hear how Buddy Valastro's "Think Big" philosophy is a key ingredient to his success and how technology is helping his business work faster to serve customers better.
Tags : 
think big, avaya, customer service, business growth, crm, collaboration, ip networks, small office
    
Avaya
Published By: M86 Security     Published Date: Feb 08, 2011
This white paper discusses a technology that proactively takes security a step further by enabling the safe use of Web 2.0, and therefore, maintaining productivity while mitigating the malware threat altogether.
Tags : 
m86 security, productivity, web repair, malware protection, social networking, web 2.0, erp, crm
    
M86 Security
Published By: CompareBusinessProducts     Published Date: Dec 06, 2010
Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This chart compares the 19 leading CRM products in the market today.
Tags : 
comparebusinessproducts, crm comparison chart, customer relationship management, integration
    
CompareBusinessProducts
Published By: M86 Security     Published Date: Feb 09, 2011
This white paper discusses a technology that proactively takes security a step further by enabling the safe use of Web 2.0, and therefore, maintaining productivity while mitigating the malware threat altogether.
Tags : 
m86 security, productivity, web repair, malware protection, social networking, web 2.0, erp, crm
    
M86 Security
Published By: Brightcove     Published Date: Sep 29, 2015
As the marketing landscape changes, marketers need to change the way they interact with their customers. In order to help you avoid common pitfalls, we present the Top 5 Video Marketing Mistakes of 2015.
Tags : 
branding, consumer marketing, content management system (cms), crm best practices, lead generation
    
Brightcove
Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
Tags : 
boldchat case study, the north face, live chat, customer support, crm software
    
LogMeIn
Start   Previous    4 5 6 7 8 9 10 11 12 13 14 15 16 17 18    Next    End
Search Resource Library      

Add Resources

Get your company's resources in the hands of targeted business professionals.