IBM rarely, if ever publicly, talks about the future of IBM Z. When IBM's sales managers have a oneon-one client conversation (under NDA), they might inform the customer about the next processor, but the company rarely talks about the mid- to long-term future publicly. An obvious reason for this is not to disrupt sales, but at the same time, IBM believes that it is sometimes working on problems that the market might not know it has yet. IBM felt that it was doing a disservice to its current and future customers by not being more open, which is why Tarun Chopra, director, Product Management for IBM Systems, and Ross Mauri, general manager, IBM Z, agreed to talk to IDC about the future of IBM Z. In these conversations, IBM was not putting a date on any of the topics it was willing to discuss. But the company was willing to talk about where it is investing R&D dollars and skills.
Webinar: Utilities are facing incredible challenges today driven by flattening demand, aging infrastructure, knowledge gaps, and challenging customer satisfaction requirements. Watch this webinar to learn how IBM Maximo for Energy & Utilities can help.
Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
Databases represent the backbone of most organizations. And Oracle databases in particular have become the mainstream data repository for most mission-critical environments. Some of the largest companies and organizations in the world rely on Oracle databases to store their most important data. The biggest challenge organizations face relative to an Oracle database is to maintain these databases at optimum performance and reliability without breaking the bank. This paper discusses the storage capabilities customers should consider when choosing storage to support an Oracle database environment.
2017 and 2018 were not easy years to be a CIO or CISO, and 2019 isn’t showing any signs of being easier. With so many career-ending-level data breaches in 2017 (e.g., Equifax, Uber, Yahoo, to name a few) and with the stronger regulatory requirements worldwide, CIOs/CISOs have a corporate responsibility to rethink their approach to data security. Regulatory compliance aside, companies have a responsibility to their customers and shareholders to protect data, and minimize its exposure not only to external attackers but also to employees. The most common method of data breach in 2017 was a phishing email sent to a company’s internal employees (See 2017 Data Breach Investigation Report), This makes employees unwillingly complicit in the data breach. Over 80% of successful cyberattacks have a critical human element that enabled them. The average employee who opens the innocent-looking attachment or link, is unintentionally jeopardizing a company’s data. While there is no 100% protection, th
Market shifts and evolutions over time have brought us to a very unique point in B2B commerce. We’ve rapidly accelerated through several transitions: from a product economy, to the service economy, to the subscription economy, and today, the experience economy.
Download the whitepaper to learn how ServiceSource can provide the most comprehensive and streamlined customer journey experience that spans the entire B2B customer lifecycle.
Dive into our latest whitepaper “Architecting Your Customer’s Success,” where we outline a step-by-step guide to creating personalized customer success plans that result in more positive and profitable outcomes for your customers, along with increased retention rates and revenue for your own business.
Published By: Kustomer
Published Date: Aug 27, 2019
The digital age has forever changed customer expectations. By unifying customer data and tracking interactions, Kustomer gives retailers the power to better understand customers and deliver great experiences wherever they happen to engage.
Published By: Kustomer
Published Date: Aug 27, 2019
UNTUCKit wanted to ensure their stellar shopping experience was supported across every customer touchpoint, especially support. But the growing UNTUCKit team was spread across multiple platforms, without visibility into customer history or lifetime value. Learn how Kustomer enabled them to deliver exceptional service while increasing agent efficiency by 25%.
The cloud is here to stay, and the demand for comprehensive cloud services isn’t going anywhere. The time to step into the cloud arena and provide your customers with the services they need is now. And if you follow the advice in this guide, you’ll soon learn that your business stands to gain as much as your customers’ businesses do. There’s money to be made in the cloud, it just takes a little creativity to repackage the value you already offer to make it a lucrative practice area!
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.
How to meet and exceed customer expectations to ensure customer retention. Includes two parts: 1) Key Fundamentals and Best Practices for IT Service Delivery, 2) Your Blueprint for Managing Successful Service Delivery
The benefits—or lack—of a solid RMM will significantly impact your Technology Teams and your customers. During the selection process, it’s important to compare options and determine which product best meets your company’s needs. When searching for the right RMM solution, make sure you consider your clients’ needs as well as your own. You want a solution you can trust, that’s also a leader in the industry. Don’t settle on an RMM until you analyze the following 10 aspects of the solution.
Published By: Sage EMEA
Published Date: Sep 02, 2019
The complete guide to understanding the technology available for better efficiency and customer experience.
As customer demands and expectations are revolutionising the service industry, service providers are embracing the outcome economy to remain relevant and gain market share. This means a shift in focus from competing through selling products and services, to competing on delivering measurable results and outcomes that are important to the customer.
Published By: Dell EMC
Published Date: Aug 01, 2019
Greater performance, agility and security are the new imperatives of the modern data center, and according to the Edison Group, Dell EMC PowerEdge servers outperform HPE servers. PowerEdge servers ? with Intel® Xeon® Scalable processors ? have customer-centric innovation that is better able to meet the advance demands of IT Transformation, today and tomorrow. Download this infographic to learn the 5 reasons why.
Published By: Dell EMC
Published Date: Aug 01, 2019
Pursuing agility to truly impact business transformation requires embracing date center modernization as a core competency. Crucial to this is having the most up-to-date IT instructure to support the scale and complexity of a changing technology landscape. Companies must embrace this imperative by adopting software-defined data center principles, embracing modernization, and automating their IT management processes. Those that do will propel business innovation and deliver superior customer experiences with fast, secure, and reliable business technology. Download this whitepaper from Dell and Intel® to learn more.
Envision this situation at a growing bank. Its competitive landscape demands an agile
response to evolving customer needs. Fortunately, analytically minded professionals in
different divisions are seeing results that positively affect the bottom line.
• A data scientist in the business development team analyzes data to create customized
• experiences for premium customers.
• A digital marketer tracks and influences the customer journey for prospective
• mortgage customers.
• A risk analyst builds risk models for the bank’s loan portfolios.
• A data analyst examines data about local customers.
• A technical architect defines a new system to protect bank data from internal and
• external cyberthreats.
• An application developer builds a new mobile app for online customer portfolio
Between them, these employees might be using more than a dozen packages for
analytics and data management.
With trends such as big data, artificial intelligence and IoT dominating
today’s business technology headlines, the buzz around enterprise
mobility (now considered known and familiar) may have lessened, but
its importance has not. Consider its key role in today’s top tech trends,
and then also consider this. According to an Oxford Economics survey
of 500 senior IT executives, CEOs, and other senior managers, 80%
say workers cannot do their jobs effectively without a mobile
device. The same survey shows:
82% say mobile devices are critical to employee productivity
82% say mobile devices are critical to agility and the speed of decision making
76% say mobile devices are critical to customer service and satisfaction
75% say mobile devices are critical to innovation and collaboration
70% say mobile devices are critical to employee satisfaction
and 70% say mobile devices are critical to revenue growth.
The known and familiar now demands a fresh look and focus from
enterprise organizations a
Dresner Advisory Services’ eighth annual Cloud Computing and Business Intelligence
Market Study in 2019 shows user confidence at an all-time high, with cloud offerings
outnumbering traditional on-premises offerings.
Sentiment toward cloud and cloud BI turned sharply positive in 2018, with current and
future user plans both trending up. Results from our 2019 Dresner Advisory Services
New Year User Survey reinforced those findings with ongoing momentum. Sentiment is
at an all-time high, and the majority of organizations—51 percent—use cloud BI in 2019.
Cloud-based BI vendor products and services are now more plentiful than traditional onpremises products. Still, vendors support any deployment option the customer chooses:
public, private, or hybrid, at multiple levels of scale and price. Customers benefit from
these choices, which reduce the chance for vendor lock-in.
Users have not settled on deployment models but are migrating toward subscription and
the adoption of managed services. Ou
A well-planned cyberattack or an accidental download of
malware can mean the difference between a productive
day and all work grinding to a halt. As hackers get more
sophisticated, organizations concerned about their
bottom line and security of their customer, employee or
student data must stay on top of security.
The future of work means a new IT balancing act
No matter what the work of your organization, today it’s likely done…
…As much out of the office as in it
…As much on mobile devices as traditional computers
…And much more through cloud applications for core business activities and collaboration with
customers and partners.
The future of work has arrived, and with it comes a complex new balancing act for IT.
On one side of the scale are high expectations for how IT can enable digital transformation
and innovation in the business. On the other side is more accountability for mitigating risk,
even as growing adoption of new technologies means more apps, more devices, and more
mobile employees. This balancing act is driven by current challenges and trends in four areas.
Digital Transformation Requires a
Commitment to Automation
Digital transformation requires a focus on
agility, innovation, and the end customer; as
well as for infrastructure leaders to strike deeper
partnerships with lines of business leaders
around business outcomes they care about.
A sales engagement platform (SEP) helps sales organizations stand out and sell easier. Although a relatively new technology, it is now seen as one of the most important platforms for the modern sales tech stack, with 92% of surveyed sales organizations calling it critical to their team’s success.
This eBook is intended for readers interested in learning more about SEPs and how it enables more engagement with less effort. Readers will get an overview of a SEP and the advantages for executing key sales workflows, how it easily integrates with your existing sales stack, and core functionalities that solve historical problems for sales teams. Finally, we close by highlighting a real-life example of the great advancements one customer achieved just five months after implementing a SEP.
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