Powering the ecosystem with the Collaboration Workspace, a branded online community, helps SAP continue its tradition of industry leadership and customer value. Watch this on-demand webcast to get strategies and advice for your own social media initiatives.
Published By: PC Mall
Published Date: Oct 12, 2011
Using the right technology in the right areas of your business allows you to reduce waste and institute energy efficiencies that quickly translate to growth in customer base, increased market share, and enhanced shareholder value. Read this whitepaper to see how choosing the right energy-efficient HP products can cut your organization's technology energy use and costs in half while improving performance.
Published By: Zuberance
Published Date: Feb 11, 2012
Companies that systematically identify and energize their enthusiastic customers (AKA "Brand Advocates") to recommend their brand and products online are getting at least a 10X ROI in media and sales value. Download this Zuberance whitepaper to learn more.
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
An effective marketing investment strategy will help you take inventory of your current measurement framework and develop a more accurate, reliable and consistent strategy for assessing and improving the performance of your marketing spend.
"“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:
• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs
See what 900 business and IT professionals had to say and get recommendations for change.
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Nimble Storage’s patented Cache Accelerated Sequential Layout (CASL™) is the industry’s first flash-optimized storage designed from the ground up to maximize efficiency. In this product brief, you’ll learn how Nimble Storage customers run more workloads with less storage infrastructure, protect more data, and streamline data management so they can focus on higher-value projects.
In the race to please customers and beat out the competition, there’s been a lot of talk about customer data platforms (CDPs). For marketers, a CDP is just what they’ve been looking for — a more comprehensive approach to unified customer data that lets you include raw personally identifiable information or sensitive data in your data pool.
But while IT teams see the ultimate value, they may question the idea introducing a new point solution that complicates their tech stack even more. The days of brute forcing customer experience with new technology are over. Today, IT teams need to make decisions about customer experience management that span the business and go beyond marketing. That requires a different approach to the customer data problem. To learn more about our solution to the customer data platform, read our article Real-time CPD. Real-time customer experience.
Transform your extended supply chain to place the customer at the center of value, deliver personalized demand for individual customers, collaborate with business partners for innovative products, and maximize scarce resources — so you can achieve increased responsiveness, efficiency, and competitive advantage.
What you'll learn in this webinar:
Optimize your operations by taking advantage of the modern, scalable cloud infrastructure available on Amazon Web Services (AWS). Migrate your Oracle applications and databases to AWS and get all the benefits of the cloud.
Migrating mission-critical Oracle databases and applications to the cloud is complex and you may feel locked into your platform. Amazon Aurora provides commercial-grade database performance and availability at a fraction of the cost. Apps Associates—an AWS Partner Network (APN) Partner and Oracle expert—can migrate enterprise workloads to the cloud, freeing customers to focus on higher-value initiatives.
Watch this webinar to learn how to:
Run your entire Oracle database and application environment on the cloud
Take advantage of lower IT costs on the cloud and reduce your Total Cost of Ownership (TCO)
Leverage Amazon Aurora to help satisfy your company’s cloud-first mandate, improve security, and reduce risk
Published By: 8x8 Inc.
Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
Food safety should always be top-of-mind. Even one foodborne illness could put your restaurant out of business. The safety and well-being of your customers are at stake when your team isn’t following proper food safety protocol. This is where employee training becomes essential: your business needs a culture that values food safety.
Typically though, food safety training hardly comes off as an exciting topic. But with today’s technology training can be engaging, entertaining, and memorable.
This ebook will show you how to breathe new life into your food safety training with seven lessons on making training more impactful.
Published By: Datastax
Published Date: Apr 04, 2017
For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications.
A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application.
Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution.
Published By: Datastax
Published Date: Aug 03, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications.
A cloud application is one with many endpoints including browsers, mobile devices,
and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application.
Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
Learn how Brickwork helped a leading retail brand implement a seamless shopping experience to drive online customers to brick-and-mortar stores.
When a cutting-edge retailer discovered a need for a robust digital-to-store solution, they turned to Brickwork. Read this case study to learn how Brickwork’s integrated SaaS platform delivered:
? Increased digital-to-store conversions
? Higher average order value of in-store purchases
? Insight into the retailer’s highest-value customers
Why retailers need to leverage digital to drive more than just online sales.
It’s no secret that e-commerce has upended the retail industry. With the success of Amazon, the popularity of shopping online, and the incredible reach retailers now have thanks to digital marketing, many observers and analysts have predicted the death of brick and mortar. However, the fact that 87% of major retail purchases are still made in-store means that today’s retailers cannot rely on e-commerce alone.
In this white paper, we explore:
The implications of the shift to online retail
Why e-commerce isn’t enough
What customers really want
The value of brick and mortar
How to leverage digital to drive sales
Published By: Red Hat
Published Date: Mar 26, 2019
The rise of digital platforms and their rapid adoption by customers has created significant opportunities for financial service organizations. Industry leaders are capturing additional revenue streams
and creating new value chains by investing in this distribution channel. Regulators are also encouraging participation in open banking through either guidance or mandate, aiming to improve competition in the financial services marketplace. Lastly, the pace of technical innovation is reducing
the barrier to market entry, driving interest in open banking by incumbents and challengers alike.
However, the full value of open banking might be not always be so clear. Below are five benefits for
organizations that embrace open banking.
Published By: Monetate
Published Date: Oct 05, 2018
So you’re thinking about personalization.
Great. You’ve come to the right place. Your timing is good, too. FitForCommerce found that 71% of shoppers agree
personalization makes it easier to find the products that they want to buy. And when products are easy to buy, you can sell
more of them.
But deciding you want to personalize the shopping experience for your customers is just the beginning. You also need an
agile software partner to help you deliver that experience, so you can quickly respond to changing customer behaviors
and preferences. To get the most value out of your potential software partner, we recommend you ask tough questions
to make sure your investment will help you meet your business goals. Here are our top nine questions to ask a potential
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
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