Published By: Zendesk
Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do
que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para
resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
Published By: Red Hat
Published Date: Feb 25, 2019
Evaluate Red Hat Enterprise Linux for your application deployments, datacenter infrastructure or virtual and cloud environments. Red Hat Enterprise Linux provides a reliable and secure operating system that you can trust to run your most mission critical workloads.
Provides a single subscription for a variant of Red Hat Enterprise Linux
Offers access to Red Hat's award winning Customer Portal, including knowledge, videos, and documentation
Is not intended for production use
Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
The diversity and bureaucratic nature of government agencies have complicated communication for decades. But today digital technologies offer a path to connectivity and information sharing that could help break the gridlock. Innovative mobile and field force automation (FFA) technologies are helping state and federal government agencies break down the walls that hindered cooperation and decision making between offices and field personnel.
This document is designed to help ensure that your mobile device platform selection and processes provide the power, reliability, and flexibility you need to achieve your mission — in the office, in the field, or ten flights up in the air.
90% of enterprises have suffered a data breach from an unsecured printer,1 and there are many other places in your organization where data can be vulnerable. Learn how to help protect your data everywhere it lives with this free Security Primer.
Today’s data breaches are planned and executed with military precision. This Security Brief reveals how cybercriminals can get in and out of your network without being detected. It also gives you tips for helping secure your data, documents, and devices.
Limiting access to confidential client files is vital. But choosing the wrong document security solution can overwhelm your staff (and your IT department) and leave your data vulnerable. Learn five important features a security solution should offer.
Printers, scanners, mobile devices… It’s hard to imagine running a law office without them, but you should know they can expose your client data to theft or misuse. Learn why your office technology may not be as secure as you think.
Security threats can be next to invisible, but this infographic shows exactly where your healthcare organization can be most at risk. It also gives you valuable tips for helping secure your patient data, financial documents, and medical records.
Fully updated for 2019, this guide covers the latest technologies and best practices for print, device, document, information, and cybersecurity. Learn how you can help maintain the confidentiality, integrity, and availability of health records throughout your organization.
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge
management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.
If you're a brand marketer or digital agency looking to amplify your social marketing initiatives this year, this document will guide you through the growing world of Facebook apps. Today, there are more than 500,000 active applications on Facebook, but of these only 250 applications have more than one million monthly active users. You've downloaded this guide because you recognize that marketing today means creating a two-way dialogue with your customers.
Since Adobe debuted the PDF file format in the early 1990s, it has become the defacto standard for electronic documents in many markets. While engineers, publishers, and printers push the format to its technical limits with rich media and 3-D content, the general office worker comprises the PDF-using majority.
Welcome to the future of 24/7, any-time, anywhere access to digital content - where dynamic publishing solutions are the mantra. Is your organization ready for this brave new world of digital content distribution? This whitepaper explores how to prime your organization to leverage rapid digital content consumption as a key to business intelligence.
Since the earliest days of the industry, insurance companies have faced a
never-ending struggle: processing the voluminous amount of paperwork that
underwriting, claims, and compliance require. But the days of enduring the
burdens caused by mountains of paper can become a distant memory. By
investing in new, proven methods of converting paper documents to readable
digital formats, insurance organizations can fully automate document processing
to accelerate workflows, minimize processing times and enable more efficient
By the end of 2019, the National Archives and Records Administration (NARA) will
require all U.S. federal agencies to meet stringent new standards for electronic
records management. This includes a requirement that all agencies manage their
records electronically to the fullest extent possible, with long-term plans to stop
accepting paper-based records and archives completely by 2022
Published By: Lenovo UK
Published Date: Nov 09, 2018
El aumento de la movilidad está causando un dolor de cabeza a los equipos de TI en todas partes, con el potencial de mayores costos y riesgos. Pero con ThinkPad impulsado por los procesadores Intel® Core™ i7 vPro™, obtiene seguridad 360, durabilidad confiable y productividad sin compromisos en todos y cada uno de los dispositivos.
Obtenga más información en nuestro documento técnico.
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, el logotipo de Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, el logotipo de Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside y Intel Optane son marcas comerciales de Intel Corporation o de sus filiales en Estados Unidos y/o en otros países.
This document will explore the challenges SMB IT faces today, how industry peers are addressing these challenges, best practices for these issues, and how IT professionals may be able to leverage HPE to achieve their goals.
Too often we hear that people want to move everything to the cloud. Unfortunately cloud is not the easy button, and it will not fix
every problem that you have with IT today. We have seen a large number of customers who do the math after moving to the cloud only to realize that it was more expensive to run in an offsite cloud than onsite IT. These customers then move away from offsite cloud for workloads that never should have left the building. The cloud in its many varieties is a good tool that can help organizations, but it needs to be thought out. This document is intended to help you move the right workloads to the right clouds in the best way possible and avoid the yoyo effect of moving twice and paying for the privilege of the experience.
This document will explore the challenges SMB IT faces today, how industry peers are addressing these challenges, best practices for these issues, and how IT professionals may be able to leverage HPE to achieve their goals
Published By: Dell EMC
Published Date: Nov 03, 2016
IT managers are struggling to keep up with the “always available” demands of the business. Data growth and the nearly ubiquitous adoption of server virtualization among mid-market and enterprise organizations are increasing the cost and complexity of storage and data availability needs. This report documents ESG Lab testing of Dell EMC Storage SC Series with a focus on the value of enhanced Live Volume support that provides always-available access with great ease of use and economics.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.