Published By: Zendesk
Published Date: Jun 29, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
Small and midsized businesses (SMBs) face many challenges as they adapt to today’s new style of doing business. Shifting government regulations, threats to network security, requirements for 24x7 application availability and the demands for new methods to work with customers, suppliers and employees require ongoing investments in IT. These issues impact SMBs even harder because of budget constraints and limited IT resources. SMB’s who learn how to efficiently utilize IT assets and increase IT productivity will be successful.
Published By: Genesys
Published Date: Jun 07, 2017
Get this eBook now to learn:
- How to engage with your customers in an ultra-connected world
- How to make your customer engagement operations easy and efficient
- Why it’s time for an all-in-one cloud contact center solution
It is often hard for owners to ensure a business with geographically diverse locations run seamlessly as a unified company. This is especially true as there are a number of trends emerging that complicate the task of running a business that has multiple locations.
At the same time, there are technologies and capabilities than can help your business and staff create an integrated work environment. This ebook will examine a variety of solutions that can make it easy for staff to work across all of your business locations, helping to make your business run more efficiently and providing your staff with the tools they need to be more productive.
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
Published By: Commvault
Published Date: Jul 06, 2016
The data growth explosion facing most organizations today is coinciding with the mounting demands of stagnant IT budgets and an increased need to retain data for both governance and resiliency needs. At its core, data must not only be retained but also efficiently accessed and analyzed to unlock its embedded value.
Published By: Commvault
Published Date: Jul 06, 2016
How do you maintain the security and confidentiality of your organization’s data in a world in which your employees, contractors and partners are now working, file sharing and collaborating on a growing number of mobile devices? Makes you long for the day when data could be kept behind firewalls and employees were, more or less, working on standardized equipment. Now, people literally work on the edge, using various devices and sending often unprotected data to the cloud.
This dramatic shift to this diversified way of working has made secure backup, recovery and sharing of data an exponentially more difficult problem to solve. The best approach is to start with a complete solution that can intelligently protect, manage and access data and information across users, heterogeneous devices and infrastructure from a single console - one that can efficiently manage your data for today's mobile environment and that applies rigorous security standards to this function.
How can brands make the most of the growing opportunities offered by location data? Understanding location and its connection to customer behavior is key to gaining full and reliable insights and making efficient change.
HERE is building and sharing real-time location intelligence which reveals why customers make transactions in specific places. HERE’s Open Location Platform contextualizes consumer motivations in the world around them. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE also shares its own insights into the future of reaching customers on their mobile devices as they travel, including in-car advertising.
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it often simply delays the inevitable—even making it worse.
The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons distributors choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current.
Download this report to learn how a new or improved ERP system can help get you the information you need to make informed decisions and act more efficiently, improving overall company performance.
Protecting your business-critical applications without impacting performance is proving ever more challenging in the face of unrelenting data growth, stringent recovery service level agreements (SLAs) and increasingly virtualized environments. Traditional approaches to data protection are unable to cost-effectively deliver the end-to-end availability and protection that your applications and hypervisors demand. A faster, easier, more efficient, and reliable way to protect data is needed.
Published By: InsideView
Published Date: Aug 17, 2015
Creating alignment between sales and marketing can be a challenge—competing priorities, differing success measures, and even separate terminology.
We had the pleasure of hosting Forrester’s Laura Ramos, Vice President and Principal Analyst Serving B2B Marketing Professionals.
Laura charted the path to successful sales and marketing alignment and share critical steps to strengthen the partnership and increase revenue success. You will learn how sales and marketing can:
· Make revenue generation more efficient and predictable.
· Move from a relationship of open hostility to one of smooth collaboration—ultimately becoming high-performance partners.
· Work together to create lifelong customer engagement—the lifeblood of every successful company.
Published By: Dell EMC
Published Date: May 21, 2018
Office technology continues to become ever more powerful, versatile, and efficient, including display technology, which has made incredible strides in performance, functionality, agility, precision, and color. Dell is at the forefront of this rapid evolution of high-performance displays with innovative, award-winning monitors with a wide range of sizes, features, and price points.
Be ready for digital learning today, and tomorrow.
Building efficient, impactful, future-ready districts takes planning. Our checklist, Digital District Leadership in Five Steps, helps you get started by asking the questions needed to identify new learning opportunities supported by technology.
• How can new content engage students?
• How robust is your network?
• Do you have the right technology resources across classrooms?
Let’s get started now. Download this checklist.
Managing infrastructure has always brought with it frustration, headaches and wasted time. That’s because IT professionals have to spend their days, nights and weekends dealing with problems that are
disruptive to their applications and organization and manually tune their infrastructure. And, the challenges increase as the number of applications and reliance on infrastructure continues to grow.
Luckily, there is a better way. HPE InfoSight is artificial intelligence (AI) that predicts and prevents problems across the infrastructure stack and ensures optimal performance and efficient resource use.
Storage is normally the first suspect when identifying
the causes of the App-Data Gap, but the facts tell
a different story. Flash Alone Isn’t Enough.
Infrastructure complexity makes it difficult to pinpoint the real problem, resulting in:
• Extended downtime and frustration
• Inefficient use of IT resources and budget
• Long hours spent resolving cross-vendor issues
The pressure is mounting and employers are feeling the pinch. As U.S. health care costs continue their seemingly inexorable rise, businesses are looking for ways to wrest greater value from their health care spend.
More and more, employers are looking for benefits strategies that help prevent chronic disease and, if it is present, encourage early, efficient treatment. The brass ring is getting employees to proactively manage their own health by adopting healthy behaviors, such as exercising and eating healthily. It’s better for the employees, it increases productivity, and it reduces health care expenditures.
So how are organizations today looking to craft health and well-being plans that deliver real results for employers and employees alike? This white paper looks at three key areas where new and innovative approaches are changing the equation.
Published By: Carbonite
Published Date: Jul 18, 2018
This report highlights the top five reasons why
businesses are leaving tape technology and
moving to the cloud for data protection. It also
includes a cheat sheet for getting started with
Published By: Oracle CX
Published Date: Oct 20, 2017
Oracle’s new cloud platform, included a new line of servers for cloud and scale-out applications: Oracle’s SPARC S7-2 and S7-2L servers. These servers are based on the breakthrough SPARC S7 processor and extend the outstanding features and capabilities of the SPARC T7 and M7 systems into scale-out form factors. With the combination of Oracle’s breakthrough Software in Silicon features and the efficiency of the SPARC S7 processor we can offer the most secure and economical enterprise clouds with the fastest infrastructure for data analytics.
Here at Oracle we recognize our customers’ needs for increasing the security of their data, therefore we have taken security as one of the core values on the SPARC Servers. The new SPARC S7 processor leverages the revolutionary Security in Silicon features introduced on the SPARC T7 and M7 systems. Silicon Secured Memory is a unique hardware implementation that prevents unauthorized access to application data in memory and can prevent hacking explo
Published By: Gigamon
Published Date: Oct 19, 2017
Read the IDG Tech Dossier, A Security Delivery Platform Benefits the Entire Organization to learn how a comprehensive, well-integrated security platform provides the foundation for the next generation of cybersecurity. By uniting a variety of security solutions and appliances for efficient operation through network visibility and security workflow orchestration, organizations benefit from continuous and pervasive network visibility, fault tolerance and scaling and optimal CPU utilization – thereby improving security and reducing cost. Download now!
A related recent development in the data center is converged infrastructure (CI). Instead of the traditional silo deployment approach to storage, compute, and network resources, all infrastructure elements are delivered and managed in a single environment, providing virtualized access to business services in an efficient manner. This is particularly suitable for cloud-based delivery models. However, since CI achieves lower costs through optimization of data center resources, it can be effective for all IT organizations, regardless of the way in which the services are managed or presented.
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